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Why my ipad keep saying my apple id cannot be used to unlock the ipad.

Activation lock

Posted on Oct 2, 2018 4:19 AM

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Question marked as Apple recommended

The message means that it's not the account that the iPad's locked to - for the correct account the iPad will show in the Find iPhone section of it on http://www.icloud.com


If you can't remember the correct id (If you forgot your Apple ID - Apple Support), and if you were the original purchaser of the iPad (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (http://www.apple.com/support/itunes/ww) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Posted on Oct 2, 2018 6:43 AM

1 reply
Question marked as Apple recommended

Oct 2, 2018 6:43 AM in response to Tanyonnoh1

The message means that it's not the account that the iPad's locked to - for the correct account the iPad will show in the Find iPhone section of it on http://www.icloud.com


If you can't remember the correct id (If you forgot your Apple ID - Apple Support), and if you were the original purchaser of the iPad (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (http://www.apple.com/support/itunes/ww) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Why my ipad keep saying my apple id cannot be used to unlock the ipad.

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