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Glitch in Health app step count

last week, for 24 hours, my phone logged exactly 437 steps per hour. After that the number jumped up to 678!steps per hour, every hour, for 5 days. Any idea how to fix this?

MacBook Pro (15-inch, 2018), macOS High Sierra (10.13.6), imovie 10.1.9

Posted on Oct 2, 2018 5:44 AM

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Oct 2, 2018 8:08 PM in response to pet-toucher

Hello pet-toucher,


Thanks for asking the Apple Support Communities for help with your Apple Watch. I recommend the following steps.


First, unpair your Apple Watch and iPhone: Unpair your Apple Watch and iPhone - Apple Support


Then, restart your Apple Watch: How to restart your Apple Watch - Apple Support


Restart your iPhone: Restart your iPhone, iPad, or iPod touch - Apple Support


Once this is done, you can re-pair the devices: If your Apple Watch isn't connected or paired with your iPhone - Apple Support


The last step I believe will help is to calibrate the watch for more accurate reading. Calibrating your Apple Watch for improved Workout and Activity accuracy - Apple Support


Thanks and have a wonderful day.
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Oct 22, 2018 10:54 AM in response to MoonJ.

I do not use the apple watch. I have rebooted my iphone (6+ in my case). I have looked at all the settings. I think there was some change in calibration, or glitch, when I updated to iOS 12.0.1. It suddenly started under counting by about 1500 steps or so, same percentage decrease for miles, for what has been a very consistent routine for me up to now.

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Nov 26, 2018 4:09 AM in response to MoonJ.

I have similar, but reverse question. My step count is high in Health, but seems normal in the 3rd party app StepsApp. For instance, on November 25th, StepsApp recorded 8276 steps, which is about right. Health, OTOH, logged 14,759 steps. There’s no way in the world I had that many. The day before, Health logged 15,514 - no way - and on it goes.


I contacted StespApp support, and they said that they had had reports of high counts in Health. At pne point, my count was 40,000 steps high.


I don’t have an Apple Watch, so that can’t be the cause.


In case someone is keeping track, please add me to the list.

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Glitch in Health app step count

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