Connection too slow for iCloud

Hi


I keep getting a pop up message when trying to access iCloud suggesting that network speed is slower than expected so won't open. My network speed is 32.78 download Mbps and 6.78 upload Mbps which is better than most.


I don't any other access issue with any mobile device.


Thanks

MacBook Pro (15-inch Early 2011), OS X Yosemite (10.10.3)

Posted on Oct 2, 2018 8:02 AM

Reply
2 replies

Oct 3, 2018 8:01 AM in response to davidfromnuneaton

Hello davidfromnuneaton,


Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are experiencing issues with accessing iCloud on your MacBook Pro, as you get a message about your network speed. You can figure out if unexpected behavior is related to a user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.


How to test an issue in another user account on your Mac


Next, use safe mode to start up your Mac as it does the following things:

  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents startup items and login items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, kernel cache, and other system cache files


Log into your user account and test the issue while in safe mode and then restart normally and test the issue again.


Use safe mode to isolate issues with your Mac ​
Graphics performance limited in macOS Recovery, safe mode, or Guest User mode


Cheers!

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Connection too slow for iCloud

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