Approve this iPhone

I keep getting the message I need to 'Go to one your other devices signed in to iCloud to approve this iPhone - but cannot find any instructions on how to do this. I don't have another iOS device so am not even sure I have another device signed in to iCloud. Anyone know how to remedy this? TIA!

iPhone 8

Posted on Oct 2, 2018 3:37 PM

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Question marked as Top-ranking reply

Posted on Oct 3, 2018 2:17 PM

Hello alicefromsouthington,

Thank you for using Apple Support Communities. It's my understanding that you're being prompted to approve your iPhone from another device, but you don't have another device. I can surely see how this could be concerning. I'm happy to help.

It's possible you may have set up two-factor authentication and the verification codes are going to an old trusted number or trusted device. The steps in the link below can help with managing your trusted devices and phone numbers:

Two-factor authentication for Apple ID

Let us know the results. Please include any other troubleshooting steps you may have tried.

Have a great day!
3 replies
Question marked as Top-ranking reply

Oct 3, 2018 2:17 PM in response to alicefromsouthington

Hello alicefromsouthington,

Thank you for using Apple Support Communities. It's my understanding that you're being prompted to approve your iPhone from another device, but you don't have another device. I can surely see how this could be concerning. I'm happy to help.

It's possible you may have set up two-factor authentication and the verification codes are going to an old trusted number or trusted device. The steps in the link below can help with managing your trusted devices and phone numbers:

Two-factor authentication for Apple ID

Let us know the results. Please include any other troubleshooting steps you may have tried.

Have a great day!

Oct 3, 2018 2:49 PM in response to Leanne_68

Thank you very much, Starr.


I accidentally marked it as solved however the problem remains.


I do have two factor authentication enabled but only this phone number listed. I tried adding my husband's iPhone as a trusted device but I still don't have/see anything on either phone that allows me to Approve this iPhone. I also have an iCloud account set up on my Windows 10 PC but I don't see anything that allows me to Approve this iPhone there, either.


The phone has been issued through my employer so I am not able to disable the 2 factor authentication piece.


Any addition guidance would be greatly appreciated!


Thank you.

Oct 3, 2018 2:52 PM in response to alicefromsouthington

And, if it's helpful/matters, on my Settings screen, the #1 appears to the right of Update Apple ID Settings. When I click on it, the next screen states Some account services will not be available until you sign in again. I click continue and it asks for my Apple ID password. After I enter that and click continue, it asks for my iPhone passcode. Once I continue past there, I receive the Approve This iPhone message, where it states Go to one of your other devices signed in to iCloud to approve this iPhone. But it doesn't provide any instructions past that; just spins, waiting for approval. Thx!!

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Approve this iPhone

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