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I cannot sign in on my laptop because it says, “ Couldn’t sign in because of a server error. Try signing in again.”

I cannot sign in on my laptop because it says, “ Couldn’t sign in because of a server error. Try signing in again.”

MacBook Pro, iOS 10.3, Laptop

Posted on Oct 4, 2018 5:03 PM

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Question marked as Best reply

Posted on Oct 4, 2018 5:19 PM

Where are you trying to sign in? Have you tried a restart?


Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account


Safe Mode - About


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

1 reply
Question marked as Best reply

Oct 4, 2018 5:19 PM in response to daysee52

Where are you trying to sign in? Have you tried a restart?


Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account


Safe Mode - About


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

I cannot sign in on my laptop because it says, “ Couldn’t sign in because of a server error. Try signing in again.”

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