Not able to log into my Apple Account on phone or iPad

I changed my apple password on a computer. After doing that, i upgraded my phone(7 plus) to version 12.0. Now when I try to access the app store or try to finish setting everything up after the upgrade, I get the message that verification failed when I put in my new password. The only time I have received a verification number was when I changed it on the computer.

I did notice the last time I tried to log in, the verification window popped up that said someone was try to change my password from Miami, FL and I clicked Do Not Allow as I am from Ohio.

iPhone 7 Plus, iOS 12

Posted on Oct 5, 2018 11:59 AM

Top-ranking reply

Eric Root

Level 10

685,293 points

Posted on Oct 6, 2018 9:01 AM

Did you follow the steps in the article below?

What to do after you change your Apple ID or password - Apple Support

If this is an e-mail you received, or a popup on the screen, about the time you were actually logging in, there is probably nothing to worry about. The location in the e-mail is where your ISP reported it. If their servers are in a location distant from you, there will be a large error.

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Not able to log into my Apple Account on phone or iPad

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