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Phone portion of Iphone 6S isn't working after receiving a call. I can receive but can't make calls do to lack of a screen image.

iPhone 6s, iOS 12

Posted on Oct 5, 2018 4:25 PM

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Answer 1

ChrisJ4203

Level 10

230,371 points

Oct 5, 2018 4:27 PM in response to vicfromtrumbull

Try powering the phone off and back on again. If that does not help, then force restart the phone,

If your screen is black or frozen

If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:

On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.
On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.

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