Mac Froze. Manual shutdown. Came back with mcOS Utilities On my Mac. I was working with posting a picture on eBay and it froze. Spinning wheel would not stop so I did a manual shutdown and restart. When it reloaded, I got the MacOS Utilities box w

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Level 1

16 points

Mac Froze. Manual shutdown. Came back with mcOS Utilities On my Mac. I was working with posting a picture on eBay and it froze. Spinning wheel would not stop so I did a manual shutdown and restart. When it reloaded, I got the MacOS Utilities box w

my Mac froze as I would uploading a picture for ebay. Got the spinning wheel. Forced manual shut down and it cam back after reloading with MacOS Utilities. Giving me a choice of 4. I tried restoring from the time machine. No luck. The I went to Reinstall macOS. I got to the Select the disk for installation but it did not give me a choice???

Any help would be appreciated. I have the latest operating system.

Thanks.

Don

iMac (27-inch Mid 2011), iOS 12

Posted on Oct 7, 2018 2:26 PM

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Answer 1

Eric Root

Level 10

685,221 points

Oct 7, 2018 5:51 PM in response to hickeypop

If you select the Disk Utility option, does the internal hard drive show there? If so and you run First Aid, will the drive show when you try to reinstall the OS? Have you tried erasing and reformatting the internal hard drive?

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Answer 2

hickeypop Author

Level 1

16 points

Oct 20, 2018 3:14 PM in response to Eric Root

It needed a hard drive replacement. MacMedics in Severna Park did it in a day. I had my Mac backed up to my OWC Mercury so everything went back exactly as I left it. Good outcome.

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Answer 3

hickeypop Author

Level 1

16 points

Oct 9, 2018 7:44 AM in response to hickeypop

Tried to restart Manually. Mac comes on with white screen. Clicking sound for 30 seconds, then more white screen for about 2 minutes. Then a blinking grey question mark appears in the middle of the screen and stays that way????

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Answer 4

hickeypop Author

Level 1

16 points

Oct 7, 2018 6:19 PM in response to Eric Root

Thanks. I will try this tomorrow afternoon. With the clicking sound and the fans running at high speed, i’m Thinking I will need a hard drive

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Mac Froze. Manual shutdown. Came back with mcOS Utilities On my Mac. I was working with posting a picture on eBay and it froze. Spinning wheel would not stop so I did a manual shutdown and restart. When it reloaded, I got the MacOS Utilities box w

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