Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Some buttons in the keyboard doesn’t work and I bought new keyboard the buttons doesn’t work again

Some buttons in the keyboard of my MacBook Pro doesn’t work and I bought new Apple keyboard the buttons doesn’t work again , I tryled another widows keyboard it’s work perfctly any explanation for this ??? Is it software problem

Posted on Oct 9, 2018 8:52 AM

Reply
Question marked as Apple recommended

Please try the following, in order. Stop at any step where the issue is resolved:

  1. Reset your Mac's SMC.
    • What: Reset the System Management Controller (SMC) on your Mac- Apple Support
    • How: Hold down the <shift><control><option> keys, and then, press the power button. Hold all of them for, at least, 10 seconds.
    • Why: Resets fans, keyboard backlight, status indicator, battery indicator, display backlight, power button, close/open the lid, sleep or shut down, battery doesn't charge, MagSafe indicator light incorrect status.
  2. Boot up your Mac in Safe Mode.

    What: Use safe mode to isolate issues with your Mac- Apple Support

    How: At boot-up, hold down the <shift> key until the Apple logo appears on the screen.

  3. Run either Apple Hardware Test (AHT) (pre-2013 Macs) or Apple Diagnostics (2013+ Macs) to uncover any hardware issues with your Mac.
  4. Make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider.

    Check Your Service and Support Coverage- Apple Support

    For getting the right support, here's a genius idea- Apple

    To contactApple Supportdirectly.

    You can only make 1-week ahead appointments either via the web link above or AppleCare phone support. The appointment timeframe is longer if you go in-person to an Apple Store.

Posted on Oct 9, 2018 10:26 AM

1 reply
Question marked as Apple recommended

Oct 9, 2018 10:26 AM in response to hazem.tmmam

Please try the following, in order. Stop at any step where the issue is resolved:

  1. Reset your Mac's SMC.
    • What: Reset the System Management Controller (SMC) on your Mac- Apple Support
    • How: Hold down the <shift><control><option> keys, and then, press the power button. Hold all of them for, at least, 10 seconds.
    • Why: Resets fans, keyboard backlight, status indicator, battery indicator, display backlight, power button, close/open the lid, sleep or shut down, battery doesn't charge, MagSafe indicator light incorrect status.
  2. Boot up your Mac in Safe Mode.

    What: Use safe mode to isolate issues with your Mac- Apple Support

    How: At boot-up, hold down the <shift> key until the Apple logo appears on the screen.

  3. Run either Apple Hardware Test (AHT) (pre-2013 Macs) or Apple Diagnostics (2013+ Macs) to uncover any hardware issues with your Mac.
  4. Make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider.

    Check Your Service and Support Coverage- Apple Support

    For getting the right support, here's a genius idea- Apple

    To contactApple Supportdirectly.

    You can only make 1-week ahead appointments either via the web link above or AppleCare phone support. The appointment timeframe is longer if you go in-person to an Apple Store.

Some buttons in the keyboard doesn’t work and I bought new keyboard the buttons doesn’t work again

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.