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Wanting to cancel payment for mobile legends app

i have received an email about a payment for the mobile legends app, I didn’t subscribe to it nor do I want to pay for it I don’t know what the app is or why I have to pay for it I don’t want it so need help removing it and cancelling the payment

Posted on Oct 9, 2018 11:03 PM

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Question marked as Apple recommended

You are sure that it’s a genuine email from Apple and not a phishing attempt trying to get your account and payment details ? Does it show on your iTunes account's purchase history ?


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing an account's purchase history : See your purchase history in the iTunes Store - Apple Support

Posted on Oct 10, 2018 12:07 AM

8 replies
Question marked as Apple recommended

Oct 10, 2018 12:07 AM in response to vickiefrombendigo3555

You are sure that it’s a genuine email from Apple and not a phishing attempt trying to get your account and payment details ? Does it show on your iTunes account's purchase history ?


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing an account's purchase history : See your purchase history in the iTunes Store - Apple Support

Oct 10, 2018 5:44 AM in response to vickiefrombendigo3555

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.



Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.


reportphishing@apple.com

Wanting to cancel payment for mobile legends app

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