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Trying to transfer new photos from iphone x with latest software onto imac with El Capitan. Where there should be an image is a grey box. Has worked consistently in the past with no problem. What should i do to transfer my photographs?
Tturned off imac and started again. No joy
iMac, OS X El Capitan (10.11.6)
You may want to check the Settings for the Camera on the iPhone. The Camera may be saving the photos and videos in the space saving High efficiency format, but a Mac on el Capitan cannot read this format. You need at least High Sierra.
Either set the camera on the ihone to save the photos in a more compatible format, of change the settings for the transfer to a computer so the files will be converted to a formt that the Mac can read.
See: Using HEIF or HEVC media on Apple devices - Apple Support
To take photos in a more compatible format:
Though capturing in HEIF and HEVC format is recommended, you can capture media using older formats that are more broadly compatible with other operating systems and devices:
- In iOS 11, go to Settings > Camera.
- Tap Formats.
- Tap Most Compatible. This setting is available only on devices that can capture media in HEIF or HEVC format.
- All new photos and videos will now use JPEG or H.264 format. To return to using the space-saving HEIF and HEVC formats, choose High Efficiency.
To transfer as JPEG or H.264:
When you import HEIF or HEVC media from an attached iOS device to Photos, Image Capture, or a PC, the media might be converted to JPEG or H.264.
You can change this import behavior in iOS 11. Go to Settings > Photos. In the "Transfer to Mac or PC" section, tap Keep Originals to prevent the media from being converted when importing.
You may want to check the Settings for the Camera on the iPhone. The Camera may be saving the photos and videos in the space saving High efficiency format, but a Mac on el Capitan cannot read this format. You need at least High Sierra.
Either set the camera on the ihone to save the photos in a more compatible format, of change the settings for the transfer to a computer so the files will be converted to a formt that the Mac can read.
See: Using HEIF or HEVC media on Apple devices - Apple Support
To take photos in a more compatible format:
Though capturing in HEIF and HEVC format is recommended, you can capture media using older formats that are more broadly compatible with other operating systems and devices:
- In iOS 11, go to Settings > Camera.
- Tap Formats.
- Tap Most Compatible. This setting is available only on devices that can capture media in HEIF or HEVC format.
- All new photos and videos will now use JPEG or H.264 format. To return to using the space-saving HEIF and HEVC formats, choose High Efficiency.
To transfer as JPEG or H.264:
When you import HEIF or HEVC media from an attached iOS device to Photos, Image Capture, or a PC, the media might be converted to JPEG or H.264.
You can change this import behavior in iOS 11. Go to Settings > Photos. In the "Transfer to Mac or PC" section, tap Keep Originals to prevent the media from being converted when importing.
Thank you spot in answer now sorted.
You're welcome 🙂
cannot see photos on iphone in photos on iMac
