Camera turns off during FaceTime

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Level 1

8 points

Camera turns off during FaceTime

For the past week or so whilst using FaceTime - the camera suddenly turns off.

camera icon with a slash through appears on a black screen with the words.'No camera available, To use FaceTime, connect a camera'

The green camera light is also off.

If I re-boot my computer it will come back on, but then turns off again mid-call.

I've seen a few things the web that people are suggesting to remedy.. but don't know which info to trust.

iMac

Posted on Oct 12, 2018 3:42 AM

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Answer 1

J12nty Author

Level 1

8 points

Oct 18, 2018 5:36 AM in response to MoonJ.

On another discussion page I found the following:

Thanks to macjack

From your Finder “Go” menu>”Go to folder” and enter

~/Library/Preferences/com.apple.FaceTime.plist

Press Go

delete the plist file

you may also need to delete the other FaceTime plist files in your Preferences folder

It seems to be working okay now

Thanks for taking the time to help.

🙋-1F3FB;♀

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Answer 2

MoonJ.

Community Specialist

Oct 13, 2018 1:27 PM in response to J12nty

Hello J12nty,

Thank you for using Apple Support Communities!

I understand from your post that the built-in camera on your iMac is shutting down in the middle of your FaceTime calls. The following article while it has been archived, has some helpful steps to take to resolve issues with the built-in camera on the iMac:

How to Troubleshoot iSight - Apple Support

Best Regards.

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Camera turns off during FaceTime

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