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Why does the screenshot app no longer work on Mac OS 14?

Mojave added Screenshot 1.0 to the mix. It worked great until last Friday and for the past three days it has not worked, refuses to start. How do I reinstall (If that would fix the problem) or otherwise get it back working? It is broken both on my MacBook Pro, mid 2017 and my iMac 2013 both with Mojave.

Thanks, James

MacBook Pro TouchBar and Touch ID, macOS Mojave (10.14)

Posted on Oct 15, 2018 10:56 AM

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Question marked as Best answer

Did you recently install something on both Macs? It's surprising they would both fail at the same time. What happens when you press command shift 5, nothing?

Posted on Oct 15, 2018 11:42 AM

4 replies

Oct 15, 2018 1:07 PM in response to dialabrain

I just used command shift 5 and now it works. I was using an icon in the tray. I also had tried to select it from Applications/utilities and that would not work. Now it does. It appears I needed to use the keyboard combo to "unlock it" Strange that neither worked from the Finder or the tray at the bottom of my screen.


Thank you for your help.

Why does the screenshot app no longer work on Mac OS 14?

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