iPhone Xs Max screen dim and brightens on its on randomly . ( auto brightness and True Tone are turned off)

iphone Xs Max running iOS 12.0.1 ( also happens on iOS 12. Screen still brightens randomly then dims after I lock it. I have rebooted it ,Turned it on and off ... same issue occurs .

Posted on Oct 15, 2018 3:25 PM

Reply
4 replies

Oct 17, 2018 5:24 AM in response to Ianps24

Hello Ianps24,

I understand that your iPhone XS Max brightens randomly and dims after you lock it. I am happy to provide some information on this.

Let's check your settings and make sure that your settings are what you want them to be.
Settings > Display & Brightness
Is Night Shift turned on? If so, this could be causing the dimness after you lock it.
Do you have True Tone turned on? This could be causing the brightness and dimness.

Use Night Shift on your iPhone, iPad, and iPod touch
Let me know how it goes.
Cheers!

Nov 10, 2018 10:32 AM in response to Ianps24

Same exact problem with me. Brand new iPhone XS Max, screen gets really dim for no reason. True tone is off, night mode is off and auto-brightness is off. Still extremely dim. If you take a screenshot the screen flashes to the highest brightness setting and the difference is very noticable. I erased my phone and reset it and that fixed the problem for about a day and now back to a dim screen at full brightness again. Talked with apple support and they were absolutely no help at all. Not sure if this is a hardware problem or a software problem but it’s extremely annoying for this to be happening on such an expensive phone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone Xs Max screen dim and brightens on its on randomly . ( auto brightness and True Tone are turned off)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.