Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Old videos not playing.

I have a 6S Plus and for some reason the phone has stopped playing videos. I am not using a special app. These are videos that are in my camera roll that I recorded on the phone.


It will play newer videos, but if it's older than a couple of months I get a download error. I click on the play button and an exclamation point appears and when I click on that it says "Download Error" and nothing else. I hit "ok" to make the window disappear and that's it.


How do I get my old videos to play again??

iPhone 6 Plus, iOS 11.4.1

Posted on Oct 18, 2018 2:09 AM

Reply
Question marked as Best reply

Posted on Oct 18, 2018 5:43 AM

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device

1 reply

Old videos not playing.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.