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Question: Can't Login to iMessage on MacBook Air

Hello,


I have an updated MacBook Air, an updated iPhone 6s and an older iPad. I have been able to login to FaceTime on all three devices. However, for iMessage, I can't login on my MacBook Air. It works great on my iPad and phone but I get an error message every time I try logging in on my MacBook Air.


Any suggestions?


Thanks,

MacBook Air, null

Posted on Oct 24, 2018 8:33 PM

Reply

Oct 24, 2018 9:11 PM in response to alyssafromanoka In response to alyssafromanoka

Just for clarity, the app is "Messages' on a Mac. "iMessages" is for iOS.


Please read Writing an effective Apple Support Communities question.


We are here to help. We are all users. We are not mind-readers nor clairvoyants. We only know what you write down and tell us. Be specific and thorough. Include your hardware information and installed version of macOS.


Get help signing in to Messages, FaceTime, and Game Center

A Possible Fix for Messages


  1. Open the Keychain app in the Utilities’ folder,
  2. Delete com.apple.facetime in the passwords section,
  3. Reboot the computer,
  4. Log into the desktop, launch Messages; go to Preferences, sign out from the iCloud account,
  5. Log back into the iCloud account.

Oct 24, 2018 9:11 PM

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Oct 25, 2018 11:41 AM in response to alyssafromanoka In response to alyssafromanoka

Contact Apple for help:


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. Primary support help at Contact Support.
  3. To contact product and tech support: Contacting Apple for support and service including international calling numbers.

Oct 25, 2018 11:41 AM

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Question: Can't Login to iMessage on MacBook Air

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