AirPort Base Station disk username and password not working

I got a new AirPort Base Station the other day and everything worked fine until I started to set up the networked disk. On my mac it works fine, it just pops up when I connect to the network ( woot for macs ). On my windows it asks for the username and password. After I enter it it comes up with "Unknown user, incorrect password, or login is disabled. Please retype the login information or contact the disk's administrator." I have tried to log into the disk on 2 other computers running windows xp with the same problem. What is wrong with it and how do I fix it?

Toshiba, Windows XP

Posted on Feb 18, 2007 1:41 PM

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9 replies

Feb 20, 2007 3:17 PM in response to Kicard

Here is what I have found out so far. The base station has some bugs in it that I hope Apple is working hard on fixing and I hope they come out with a patch soon. To log into the drive for now go to run in the start menu and type in "\\base station IP address\drive name" ( with out the " " ). I have my drive named Flash and my base station IP address is set to 129.168.1.1 so in run I type in "\\192.168.1.1\Flash". It takes a little bit to connect but once it does it asks for a user name and password. The usernames and passwords that you have set on the base station do not work for windows now so you will have to have guest log in turned on on the base station. Once you have the guest account turned on the username is "guest" and you can leave the password blank. This is all the information about this bug that I know. As I said before I hope Apple is working on this bug and others like it ( like not being able to connect to it with the xbox 360 ) and come out with a patch soon.

Mar 24, 2007 8:41 PM in response to KojiNyak

I got around this issue by following "KojNyakʻs" message but instead used the airport name for the username and then the airport password. If you log onto the drive as guest you cannot see the files on the drive. It seems to create a temporary folder and everything else is hidden.

In Windows I mapped a network drive, entered the airport ip address and drive share name, for example "\\192.134.12.1\FLASH", then used the airport name for the username (note: All spaces need to be replaced by a dash - ), then used the airport password.

Mar 25, 2007 7:52 AM in response to KojiNyak

I have had the same problem, like others have said it is probably a bug in Airport, I use a Airport Extreme N. When I set it up, i configured disk access to require the base station password, it then defaulted back to "user accounts" and allow guest access which I had turned off. I had to go back into the base station and reset it. Then again if you have seen my other post re disk drives in the USB port, I don't use it anymore as my wireless access crawls to an almost stop when I have one plugged in....

Mar 25, 2007 7:54 AM in response to KojiNyak

I have had the same problem, like others have said it is probably a bug in Airport, I use a Airport Extreme N. When I set it up, i configured disk access to require the base station password, it then defaulted back to "user accounts" and allow guest access which I had turned off. I had to go back into the base station and reset it. Then again if you have seen my other post re disk drives in the USB port, I don't use it anymore as my wireless access crawls to an almost stop when I have one plugged in....

Message was edited by: Graeme-MAC, apologies for the duplicate post, wireless crashed mid post.. 🙂

Mar 25, 2007 12:11 PM in response to KojiNyak

If you have a firewall, you will not be able to log in correctly. Even if you map out the port. In norton, i had to change the firewall settings to allow traffic from the known dhcp locations. I think the range for default was 10.0.0.1 thru 10.0.0.200. That will let a windows XP system work fine. I have 1 mac osx g5, 2 laptops xp and 1 laptop windows 2000. All see drive, share files works fine. Also make sure you format the hard drive using your mac and fat32 format so the pc's can see them.

Apr 21, 2007 7:36 PM in response to Richarddd

Specifically, I had the typical problem connecting when using Windows Live OneCare, despite allowing AirPort Disk Agent in its firewall pop-up.

This is the procedure which unlocked access via AirPort Disk Agent:

Double Click Windows Live OneCare icon in system tray. Or use your own means to get its main window open.

Click the "Change OneCare Settings" topic listed along the left edge column. This will open a new dialog box.

Click the "Firewall" tab of this new dialog box.

Click the "Firewall connection tool" button shown right under the protection level slider. This will open yet another dialog box.

At the top of the list in this "Set up connections" dialog box will be a checkbox (probably unchecked) next to the words "Network Discovery: Browse your network to find printers, computers and other devices."

CHECK THAT BOX.

Close all the dialog boxes using an OK button where available, else the usual [X].

Left-click the AirPort Disk Agent icon in your system tray. From the menu that pops up, select the disk you were having trouble with. Enter its password (the one you know works from a Mac, if appropriate).

After a delay, your "My Computer" window should show a new drive. If you have window settings appropriate to this display, the drive should appear under the "Network Drives" category. In my case, it became drive Z:.

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AirPort Base Station disk username and password not working

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