Audio ic disease in iPhone 7 and 7 plus is very repairable

Question

Level 1

63 points

Audio ic disease in iPhone 7 and 7 plus is very repairable

ASC Host--help me to understand what's going on here. I can see that many posts on ASC forums contain links, so earlier I posted an answer to this question that pointed the user to a blog post that I think really does a good job explaining the independent repair community's extensive experience with iPhone 7/7p audio ic disease that does affect thousands of iPhones. An external link seemed appropriate since there is no description of this common board level issue anywhere in the Apple.com support literature, and the content was rather long to paste here.

However, I can understand that you may not wish to have external links, so after you deleted my first answer, I took the time to write a second answer to the OP's valid question. I let him know the truth--that Audio ic disease in iPhone 7 and 7 plus is very repairable and I recommended that he consider contacting his local microsolderer who has experience repairing board level faults on iPhone logic boards.

You deleted my answer BOTH times. That is very frustrating, and I'd like to know how you'd recommend that I proceed in answering this question. Doesn't the OP (and others with this same fault) deserve to know that yes this is a common problem, and that it has a reasonable solution that will extend the life of their iPhone 7/7p?

Posted on Oct 26, 2018 4:07 PM

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Answer 1

Lyssa

Level 8

41,405 points

Oct 26, 2018 4:47 PM in response to love174

If you violated the terms of service for the forums, that gets your post edited/deleted, and you generally receive an email from the moderation team as well.

I would guess that recommending users seek out unauthorized repair shops is a violation.

~Lyssa

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Answer 2

ChitlinsCC

Level 7

20,990 points

Oct 26, 2018 6:25 PM in response to love174

Contact them privately at communityhosts@apple.com

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Answer 3

love174 Author

Level 1

63 points

Oct 26, 2018 6:25 PM in response to Lyssa

But why guess? Nowhere in the Terms of Use does it say that giving users information for *all* their options to extend the lives of their Apple products is a violation. At times, the community hosts appear to think that it is, and at other times they do not. I'm simply asking for clarity.

The emailed reasons given for deleting my posts were "user may damage their device" which makes no sense--the device is already not working, and Apple offers no repair for this problem. Having someone perform a fairly standard microsurgery that is done every day by hundreds of logic board repair shops around the world can only make things better.

The second reason was 'contains questionable advice' but this advice is not questionable. It is routine, well recognized, and there are countless examples of phones with these problems being repaired. It seems far better than the relative non-advice that is routinely spouted. The fact remains--Apple authorized repair is not willing to repair many problems including this one. I would certainly want to know that before driving hours (in many cases) just to find out that reality.

I have emailed the ASC community hosts in the past, I have attempted to contact other Apple folks via Twitter, and I have never received a response. I am simply asking for clarity. If all mention of independent repair options is "a violation" then be forthcoming and just state that directly. If not, then what is and is not acceptable use.

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Answer 4

KiltedTim

Level 10

224,958 points

Oct 26, 2018 6:34 PM in response to love174

iPhones are not user serviceable. Apple does not sell iPhone parts. Anyone attempting to self repair their iPhones forfeits all rights to service and support on the device.

Yes, you advice IS questionable. There are very valid reasons why Apple does not repair problems at th board or component level. They take defective or damaged phones back to a clean environment and completely remanufacture them. Joe Public does not have the necessary resources or skill to do so. Advising people to try is irresponsible.

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