Screen Time: Apparent bug with Content & Privacy Restrictions

I also worked with technical support on this issue a couple of months ago. The only thing that worked for me was to make my child's device leave family sharing and then setup screen time restrictions directly on the device.

I had this kind of problem as well. After troubleshooting with an Apple technical advisor, we could never get the screen time configuration to work with me controlling my child's iphone screen time setting (remotely from the organizer ipad). I can only get screen time to work on my child's iphone by setting up the screen time settings directly using my child's iphone.

On my ipad with my daughter's iphone selected, I turned screen time off. On my daughter's iphone, I turned screen time on and configured the screen time settings over there. I have not been able to configure the iphone's screen time settings from my ipad.

I am having the same issue. One new family member phone working fine, but family member is under 13. Some features may be on due to age restrictions. Not sure. Other family member is over 13 and the slider for content & privacy restrictions turns off between 2-5 seconds after being turned on (green). Tried from both family members phone and mine (organizer). Called apple and the tech (very nice guy) suggested the only thing that may be causing the issue is the beta version of iOS I am using vs the family member's device that isn't working properly. Mine (organizer) is on 12.1.3 (beta) and family member over 13 is on 12.1.2 (standard).

I am going to try and downgrade to 12.1 as long as my recent backups include one from then. Hopefully it will work properly. If not, hopefully the 12.1.3 official release is soon.

I've had this same aggravating problem, although I may have finally found a "fix".

For some reason, changing your downtime to 8:00 PM - 7:53 PM works. Yes, this means that virtually the entire day is downtime, but at least the restrictions have stopped turning themselves off.

Whether or not it will keep on working remains to be seen. Give it a whirl.

I almost accused my child of disabling it until I read this thread! Thank you!!

Solution I found after reading through and messing with it, hopefully it may help other frustrated people on this thread.

Turn on the restriction > hit the home button (do not hit back)> at the home screen close settings completely > the settings should remain on.

With iOS release 12.3.1, the Screen Time settings keep on going back to default values when screen time settings for my child's ipad is configured using the organizer's ipad. I worked with a senior advisor today, and the person said that Apple is aware of the problem and the problem is still under investigation. So disappointing.

Prior to updating the software on my child's iPhone, I was able to have him be a member of our family sharing, and control the restrictions on his phone from his phone. Once we updated his IOS, the only way to get restrictions to "stick" on his phone was to complete delete him from family sharing, and then turn screen time on from his phone, set a passcode and then set the selected restrictions. Once I did that, I then tried adding him back to family sharing, and it automatically kicked my restricted settings out, and went back to not allowing me to turn on content restrictions.

I have decided that at the moment, I would rather have restrictions set on his phone, vs. having him on family sharing, so that is what I did. I deleted him from family sharing, and set up the screen time directly from his phone. I am beginning to wonder if it is his age (13) that is making this process not work. My other child is 8, and I have never once had an issue with screen time with his device, even with IOS updates, but I have with my child who is 13 (and is not considered a child in Apple's eye, allowing him to have his own iCloud account not tied to a parent).

I upgraded the o/s to 13.1.2. I am able to configure screen time settings from the organizer's ipad and have the settings remain. When my child's iPad screen time feature is turned on from the organizer's iPad, the child's iPad is no longer able to modify the date and time settings. This is a great improvement.

You should raise a support case with Apple using your complimentary Apple care for new phones. Apple tiold me when I raised the matter with them back in December , that they weren’t aware of any issues ....

Sorry for not providing an update sooner. Apple confirmed that after your kiddo turns 13 they are considered an adult so therefore you are no longer to activate Screen Time and Content restrictions. I told them that’s interesting given my child is entering the most vulnerable years of her life. The only solution: create a new iCloud account for him/her, subtracting 5 years from their birthdate so you still have control until 18 years. Kind of a pain but not as much as I thought and now I have piece of mind.

I have the same issue. This is the process I followed and the issue I am seeing. Seems like an iCloud bug to me, as turning off internet access stops the switching behaviour.

• Create a new icloud account for my 6-year-old via my phone
• Used this account on a new iPad
• Downtime, App Limits and Always Allowed seems to work
• Content and Privacy Restrictions will not keep turned on (Green). Will turn off within 2 seconds
• Switch on Airplane mode : Content and Privacy Restrictions will keep setting indefinitely
• Turn off Airplane mode : Content and Privacy Restrictions will off.

Mistakenly I have removed\deleted my kids' iCloud account (which removes from the family) but does not remove from screentime and does not resolve the issue.

Sorry Scrub that.... The bug has reoccurred once more. perhaps the merging of the iCloud data caused it, either ways - it's a bug.

If you have the same issue, and have "Apple Care", I'd strongly urge you to raise the same issue since as I mentioned above, so far I'm apparently the only person reporting this issue! :-(

I am a parent in Family Sharing. When I go to Family Sharing > Screentime > [Childs name] > Content and Privacy Restrictions, I experience the same thing - I enable Content and Privacy Restrictions, the slider turns green (and options turn from grey to black text, and I can even select on of them) but then two seconds later turns back off and slider is grey again.

interestingly, it also happens on the Childs iPad under Screentime.

Good luck with the "Engineers" approach. They've been apparently looking at this issue for several months now (Since December, in my case)... though I suspect its stuck in a queue waiting for a momentum of complaints - so the more who raise tickets to the Engineers the better... let there be a deluge of angry Parents complaining to them.