Android users receive multiple messages from iPhone

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Level 1

4 points

Android users receive multiple messages from iPhone

a few of my friends and family who have android devices have been complaining that they’ll get multiple copies of the same message sent from me. And it seems to have gotten worse lately. I’ll receive multiples from them from time to time as well, but I’ve mostly been getting feedback that it’s been happening to them. The last person I spoke with said they received a message from me 14 times. But on my end it only shows it sent once.

Does anyone know a solution or fix for this? One friend in particular who has always hated Apple is using this as an excuse to grieve me about my preferred taste in consumer electronics. Any help would be appreciated.

Thank You.

Posted on Oct 28, 2018 7:03 PM

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Answer 1

Philly_Phan

Level 7

20,737 points

Oct 29, 2018 12:40 PM in response to TheDoctor925

Are you sharing an Apple ID? Have you EVER shared an Apple ID?

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Answer 2

Oct 29, 2018 12:37 PM in response to TheDoctor925

Hi TheDoctor925,

Thanks for using Apple Support Communities. I see you're having an issue with duplication of SMS.

If this is happening with users of non-iOS devices, the messages will be sending via SMS instead of iMessage. While you'd want to contact your wireless carrier for assistance with an SMS-related issue, there are a few steps you could try on your end first.

First, make sure you're running the latest version of iOS (iOS 12.0.1 for most models). You can use the steps here to learn How to back up your iPhone, iPad, and iPod touch and Update your iPhone, iPad, or iPod touch .

You'll also want to Update your carrier settings on your iPhone or iPad :

Carrier settings updates let your carrier provider update carrier network and related settings to improve cellular network connectivity and performance. Carrier settings updates can also add support for features like VoLTE or Wi-Fi Calling. For more information on carrier settings updates, contact your carrier.

When a carrier setting update is available, you'll be prompted to install it. If your carrier releases a mandatory update, you'll see an OK button instead of an Update button to let you know that the update was downloaded and installed.

You can manually check for and install a carrier settings update with these steps:

Make sure your device is connected to a Wi-Fi or cellular network.

Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

I hope this helps. If you've verified that your software and carrier settings are fully up-to-date, your next best step will be to reach out to your wireless carrier.

Kindest regards.

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Android users receive multiple messages from iPhone

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