Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Birck Cox
Birck Cox Author
User level: Level 2
191 points

Can't install Adobe Acrobat on High Sierra.

I have been using Adobe CC for years. Now, for reasons unknown, I am prevented from installing Acrobat one more time, supposedly by some lines of code in the High Sierra OS. This is according to a tech at Adobe. I don't know code, so where exactly this is happening I don't know, but I have pages of that code including the two lines responsible. This sounds a bit questionable, but the tech was unable to install the app on my computer remotely. All the others, Illustrator, Photoshop, Indesign, etc., all work fine. Any ideas? Re-install High Sierra? Need to see the code?

Mac Pro, macOS High Sierra (10.13.6), Mac Pro 5,1 mid-2010

Posted on Oct 29, 2018 12:54 PM

Reply
Question marked as Top-ranking reply
User profile for user: Kurt Lang
Kurt Lang
User level: Level 9
62,286 points

Posted on Oct 29, 2018 1:11 PM

The Adobe rep is either lacking information about their own product, or they were just trying to get off the call. There is no such code in High Sierra that prevents you from installing Acrobat. I've got the CC version on both my High Sierra and Mojave partitions.


What may be stopping its installation is the Creative Cloud app itself. You can boot to any drive with an OS on it, login to your CC subscription and install every app listed on every bootable drive - except Acrobat.


What it's doing is it sees Acrobat DC Pro is already installed on another drive/partition and considers it done and won't show an Install button. The solution is to dismount any drive that already has Acrobat on it. Quit the Creative Cloud control center and relaunch it. Then you'll be able to install Acrobat on the drive you're currently booted to.

View in context

Similar questions

5 replies
Question marked as Top-ranking reply
User profile for user: Kurt Lang
Kurt Lang
User level: Level 9
62,286 points

Oct 29, 2018 1:11 PM in response to Birck Cox

The Adobe rep is either lacking information about their own product, or they were just trying to get off the call. There is no such code in High Sierra that prevents you from installing Acrobat. I've got the CC version on both my High Sierra and Mojave partitions.


What may be stopping its installation is the Creative Cloud app itself. You can boot to any drive with an OS on it, login to your CC subscription and install every app listed on every bootable drive - except Acrobat.


What it's doing is it sees Acrobat DC Pro is already installed on another drive/partition and considers it done and won't show an Install button. The solution is to dismount any drive that already has Acrobat on it. Quit the Creative Cloud control center and relaunch it. Then you'll be able to install Acrobat on the drive you're currently booted to.

Reply

Can't install Adobe Acrobat on High Sierra.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up