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Hayu app giving region has no access to hayu content error message

I have download and subscribed to Hayu. I have the app on an IPad and works fine but, on Apple TV is giving me “your region has no access to hayu content” even before it gives me the option to sign in. I’m from Canada, iTunes location is Canada and app is available on Canada. I’ve talked to Hayu support and did several troubleshooting suggestions with no luck. They have directed me to Apple Support.

Any help would be appreciated :)

Posted on Oct 30, 2018 4:59 AM

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8 replies

Level 8

40,348 points

Nov 1, 2018 10:56 AM in response to JillianfromMermaid

Make sure DNS is set to auto (settings - network)

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Nov 1, 2018 11:13 AM in response to vazandrew

Thank you for the response! The DNS is on automatic. Any other suggestions?

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Level 8

40,348 points

Nov 1, 2018 11:22 AM in response to JillianfromMermaid

Then there is a detection issue with the app and you will need to persist with Hayu to fix it.

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Nov 1, 2018 11:22 AM in response to vazandrew

Thank you! Appreciate your help, I’ve contacted them again.

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Nov 9, 2018 1:41 PM in response to JillianfromMermaid

I’m having the same problem so hopefully you get an answer from them/the problem resolved itself soon!

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Level 8

40,348 points

Nov 9, 2018 1:43 PM in response to melisafromhalifax

I would suggest you also contact them and ask others to do the same.

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Nov 9, 2018 5:55 PM in response to melisafromhalifax

I’ve contacted them again but, no response.

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Level 8

40,348 points

Nov 9, 2018 5:56 PM in response to JillianfromMermaid

If you threaten to cancel i'm sure you will get a response.

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Hayu app giving region has no access to hayu content error message

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