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Safari is frozen

My Safari is frozen - I cannot open it or Force Quit. My operating system is 10.14 (Mojave). I am on a MacBook Pro. I cannot shut down or restart. Everything else is working fine. I am using Google Chrome to access the internet but would prefer to use Safari (which I have used without problem until this afternoon).

MacBook Pro, Mac OS X (10.5.8)

Posted on Oct 30, 2018 5:45 PM

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Question marked as Best answer

Have you tried restarting the computer, using the power button to shut down if necessary?


Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Posted on Oct 31, 2018 5:29 PM

4 replies
Question marked as Best answer

Oct 31, 2018 5:29 PM in response to Marge Groves

Have you tried restarting the computer, using the power button to shut down if necessary?


Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Safari is frozen

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