How can I get rid of the iCloud that’s charging me $19.99 when I got the 5g for free when I got the phone?

Question

How can I get rid of the iCloud that’s charging me $19.99 when I got the 5g for free when I got the phone?

I am not happy, I checked my bank account and Found out I’m being charged for something I didn’t order, when I go to cancel and then sign in it tell me that my account is locked, I want my $19.99 plus tax which comes out to $20.53 back into my account. I didn’t order an iCloud at all. I am not happy at all, as far as I’m concerned money was taken from my bank without my knowledge, I want my money back.

Posted on Oct 30, 2018 8:14 PM

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Answer 1

Top-ranking reply

Teddy_B

Community Specialist

Oct 31, 2018 1:44 PM in response to chalinfromporter

Good afternoon chalinfromporter,

Welcome to the Apple Support Communities!

I understand you saw a charge on your bank statement for $19.99 for a charge for iCloud. Do you see this charge on your iTunes Store account?

See your purchase history in the App Store or iTunes Store

If so, click on the link below to reach out to the iTunes Store team directly about this transaction and they will review your account with you:

iTunes Store - Contact Us

Use this form for assistance with account and billing, code redemption, or purchase questions.

If you don't see this charge on your Apple ID account, this may be a phishing attempt:
If you see 'itunes.com/bill' or an unfamiliar charge on your statement
Take care.

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How can I get rid of the iCloud that’s charging me $19.99 when I got the 5g for free when I got the phone?

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