Apple Push Notification Service certificate?

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Level 4

3,099 points

Apple Push Notification Service certificate?

I got this email and don't understand it - can anyone guide me as to what it is, and what I need to do? I'm completely clueless about its meaning, and previous messages I've seen here about this issue are very unclear and don't help me.

The following Apple Push Notification Service certificate, created for AppleID xxxxx will expire on December 01, 2018. Revoking or allowing this certificate to expire will require existing devices to be re-enrolled with a new push certificate.

Mobile Device Management - null

Please contact your vendor to generate a new request (a signed CSR), then visit https://identity.apple.com/pushcert to renew your Apple Push Notification Service certificate.

Thank You,

Apple Push Notification Service

MacBook Pro, macOS High Sierra (10.13.2), Since MacPlus, many of everything.

Posted on Nov 1, 2018 7:27 AM

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Answer 1

Eric Root

Level 10

685,723 points

Nov 1, 2018 8:28 AM in response to Maxplanar

Do you have an app/application that send you push notifications? If so, you need to contact the Developer/vendor to get a renewed certificate so the notifications can continue. Once that is issued, log into the website to renew the certificate.

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Answer 2

Eric Root

Level 10

685,723 points

Nov 1, 2018 7:59 AM in response to Maxplanar

Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam.

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams

Identifying legitimate emails from the iTunes Store

Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.

reportphishing@apple.com

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Answer 3

Maxplanar Author

Level 4

3,099 points

Nov 1, 2018 8:04 AM in response to Eric Root

Oh it's definitely a legitimate email from Apple. I've thoroughly checked that. It addressed me by my name, with the correct email address.

[edit: added clarification]

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Answer 4

Maxplanar Author

Level 4

3,099 points

Nov 1, 2018 8:59 AM in response to Eric Root

None that I'm aware of? Apple's own Mail is the only one I can think of?

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Answer 5

Eric Root

Level 10

685,723 points

Nov 1, 2018 9:18 AM in response to Maxplanar

Mail shouldn't require that. Try Apple Support to see if you can get an answer.

Apple Support Contact

Work through the screens to get an email or chat option.

Apple Support by e-mail or chat

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Answer 6

Maxplanar Author

Level 4

3,099 points

Nov 1, 2018 5:40 PM in response to Eric Root

Spoke for almost an hour with two Apple support reps, (got escalated). Bizarrely, neither of them could track down the source of the message and in the end it was suggested I report it to abuse@icloud.com. However, it looked completely legit, and I don't believe that it was bogus. A long time ago I had been in the beta test programme for OSX and had a Developer account for that and it may well have been something to do with that - but the ops didn't know what it was in the end.

Oh well. Guess I'll just ignore it and see if anything goes wrong. 😂

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Apple Push Notification Service certificate?

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