When watching Netflix, phone keeps pausing

While I’m watching Netflix my phone keeps pausing by itself, Siri constantly turns on although I did have to turn it off because it would keep interrupting what I’m watching but now I keep seeing a pop up of “voice control” and it’s only when my headphones are in.

It has even accidentally dialed numbers when I pause what I’m watching.

Posted on Nov 1, 2018 9:06 AM

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Question marked as Top-ranking reply

Posted on Nov 2, 2018 8:41 AM

Hey dianapamelaqv,

I see that you're having some trouble with a voice control pop-up that keeps appearing, as well as videos pausing and Siri activating. I'd like to help out.

First, make sure that Voice Control is not activated. Learn more here:

On an iPhone X or later, you can prevent Voice Control or Siri from responding when you press and hold the Side button on your device. On an iPhone 8 or earlier, you can prevent Voice Control or Siri from responding when you press and hold the Home button on your device.

Follow these steps:

  1. On an iPhone X or later, go to Settings > General > Accessibility > Side Button. On an iPhone 8 or earlier, go to Settings > General > Accessibility > Home Button.
  2. Under Press and Hold to Speak, select one of these options:
    • Siri: Siri will respond when you press and hold the Home button.
    • Voice Control: Classic Voice Control will respond when you press and hold the Home button. This will also turn off Siri.
    • Off: There will be no response when you press and hold the Home button.

The press and hold setting applies only to the Side or Home button. If you're using a headset, and it unexpectedly activates Siri or Voice Control, make sure that your headset is fully inserted into the device.

If you have a loose or poor headset connection, frayed cables, or moisture on the connector or remote, it might unexpectedly activate Siri or Voice Control. If the issue persists, try using a different headset.

Turn off Voice Control on your iPhone - Apple Support
Take care!

1 reply
Question marked as Top-ranking reply

Nov 2, 2018 8:41 AM in response to dianapamelaqv

Hey dianapamelaqv,

I see that you're having some trouble with a voice control pop-up that keeps appearing, as well as videos pausing and Siri activating. I'd like to help out.

First, make sure that Voice Control is not activated. Learn more here:

On an iPhone X or later, you can prevent Voice Control or Siri from responding when you press and hold the Side button on your device. On an iPhone 8 or earlier, you can prevent Voice Control or Siri from responding when you press and hold the Home button on your device.

Follow these steps:

  1. On an iPhone X or later, go to Settings > General > Accessibility > Side Button. On an iPhone 8 or earlier, go to Settings > General > Accessibility > Home Button.
  2. Under Press and Hold to Speak, select one of these options:
    • Siri: Siri will respond when you press and hold the Home button.
    • Voice Control: Classic Voice Control will respond when you press and hold the Home button. This will also turn off Siri.
    • Off: There will be no response when you press and hold the Home button.

The press and hold setting applies only to the Side or Home button. If you're using a headset, and it unexpectedly activates Siri or Voice Control, make sure that your headset is fully inserted into the device.

If you have a loose or poor headset connection, frayed cables, or moisture on the connector or remote, it might unexpectedly activate Siri or Voice Control. If the issue persists, try using a different headset.

Turn off Voice Control on your iPhone - Apple Support
Take care!

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When watching Netflix, phone keeps pausing

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