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What to do about Dragon for Mac being discontinued, and not being supported on Mojave?

What to do about Dragon for Mac being discontinued, and not being supported on Mohave?


How am will I be able to use Macs in the future, now that Nuance Dragon for Mac has been discontinued, and that there is now no longer any full-fledged Mac voice dictation software available for disabled users like me to use, and upgrading to Mojave has trashed the app?


This past week has been a sobering fiasco for me personally, as I rely on voice dictation entirely, due to severe nerve damage in my hands.


I rashly upgraded to Mojave on my laptop last week, only to discover that it completely trashed my being able to use Dragon dictation for Mac. This essentially rendered my laptop useless for my purposes, as I can no longer use the voice dictation.


Thank God I still have it on my iMac, but this does mean that I will no longer be able to upgrade any of Apple's operating systems in the future, as Nuance announced that it is discontinuing Dragon for Mac. After being devoted to Apple products for years, it has been a shock to realize that I might have to entirely abandon buying/using Mac computers from this day forward.


I am aware that I could spend a considerable amount of money purchasing Dragon Naturally Speaking, and then parallels or such like in order to run it on a Mac, and then Microsoft office, only then to have to move all of it over to the Mac side of my computer? This is sickeningly expensive, needlessly baroque, ridiculous and beyond belief galling. How is it possible that there is no other decent voice dictation software in existence for Mac users?


For those who do not rely on voice dictation due to a disability, I can assure you that there is no comparison between what Apple provides as dictation, and a full-fledged voice dictation software App. This has essentially upended my being able to use Mac computers, and I'm feeling quite panicked.


Nuance has been notorious for its disregard of its Mac customers, through its significantly less proficient Mac dictation program, its appalling customer service and high prices. However, people with disabilities who like Macs were stuck with Dragon for Mac, and now it is gone.


There was no advanced notice for registered Mac Dragon users that it was going to be discontinued, and that it would not be compatible with OS Mojave. Long-suffering Dragon Dictate for Mac users kept hoping future versions of the software would improve. Hopes dashed.



Nuance has been the only game in town for voice dictation software, and its products for Microsoft have been light-years of quality over and above the substantially substandard version for Mac, and I often wondered why they had no competition. I'm completely blindsided that Mac users who depend on voice dictation are being essentially shut out in the cold. After years of tearing out my hair over major issues with this supremely annoying, but alas all too necessary software, I can remember wishing that Apple would step up to the plate and create their own software for their own users, but no such luck. I can't believe this is an issue in this day and age.


How can Mac users needs be completely ignored and dismissed in such a way? This is been a real game changer for me. I have been pretty much devoted to Apple products for ages and ages, and it is quite a shock to realize that in one week, the unholy meeting of losing Dragon for Mac and the old Dragon not being supported by Apple's new OS Mojave, signals a complete parting of the ways, and a reorganization of all of my tech life.


If I have any hope of reviving my laptop from the dead, I will have to go to the hassle of reverting to high Sierra, in the hope of being able to continue to use the old Dragon, otherwise that laptop is essentially dead for my purposes, as I can't use my hands to type.


Voice dictation is not a luxury, or a fun “see your words appear on the screen” novelty for those of us with physical limitations. I have loved my Macs, and it has been a true shock to realize that I may be forced never to buy another, as I cannot use my hands to type, and no one has come up with decent full-fledged voice dictation software for Mac for the future. Frankly, devastated, as I rely on computers daily. I really don’t know what I’m going to do.

[Re-Titled by Host]

iMac, OS X Mavericks (10.9), iwork update

Posted on Nov 1, 2018 12:36 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 24, 2018 5:42 PM

alvca,


Sorry to hear of your disability. I will share a couple of possible solutions.

Solution 1: If you have enough space on your SSD, use Apple's disk utility to partition your drive into two parts.

The first partition will be for the current Mac OS and the second rename for your High Sierra / Dragon drive.

To reinstall the original OS, can use Apple's startup recovery procedure.. Mac startup key combinations -https://support.apple.com/en-us/HT201255 Direct it to your new partition and reinstall the fresh OS. After that it is back to Dragon and other necessary software. (I have assumed that there is no back copy of your laptop)

Once done the two drives will show up on your desktop as normal.

You will have to use the System Preferences > Startup Disk to boot between any new system and High Sierra.

This will give you the best of both worlds for sometime. I personally do this.


That being said, I highly recommend a backup drive or Apple's Time Capsule to have backups that can easily be restored when things go awry. A fast and inexpensive solution is purchase a Samsung T5 SSD and use it for Time Machine backup - it is less convenient than the Time Capsule, but just as effective

.

Solution 2: You also can purchase a usb drive on amazon to reinstall Mac OS 10.11 or 10.12 (simple method)


If you prefer just one drive, then just use either method and reinstall the OS of your choice on the whole drive.


To EVERYONE listening, Please contact Apple and suggest they take over the development of the Dragon for Mac software. Apple needs to take the lead and make it a viable product for Business, Professionals and the handicapped which they have so long touted as one of their hallmarks.


I hope this helps.

Best Wishes

22 replies
Question marked as Top-ranking reply

Nov 24, 2018 5:42 PM in response to alvca

alvca,


Sorry to hear of your disability. I will share a couple of possible solutions.

Solution 1: If you have enough space on your SSD, use Apple's disk utility to partition your drive into two parts.

The first partition will be for the current Mac OS and the second rename for your High Sierra / Dragon drive.

To reinstall the original OS, can use Apple's startup recovery procedure.. Mac startup key combinations -https://support.apple.com/en-us/HT201255 Direct it to your new partition and reinstall the fresh OS. After that it is back to Dragon and other necessary software. (I have assumed that there is no back copy of your laptop)

Once done the two drives will show up on your desktop as normal.

You will have to use the System Preferences > Startup Disk to boot between any new system and High Sierra.

This will give you the best of both worlds for sometime. I personally do this.


That being said, I highly recommend a backup drive or Apple's Time Capsule to have backups that can easily be restored when things go awry. A fast and inexpensive solution is purchase a Samsung T5 SSD and use it for Time Machine backup - it is less convenient than the Time Capsule, but just as effective

.

Solution 2: You also can purchase a usb drive on amazon to reinstall Mac OS 10.11 or 10.12 (simple method)


If you prefer just one drive, then just use either method and reinstall the OS of your choice on the whole drive.


To EVERYONE listening, Please contact Apple and suggest they take over the development of the Dragon for Mac software. Apple needs to take the lead and make it a viable product for Business, Professionals and the handicapped which they have so long touted as one of their hallmarks.


I hope this helps.

Best Wishes

Nov 1, 2018 1:08 PM in response to dialabrain

Well, that's stating the obvious. If they were to stop publishing braille books available for the blind, or someone randomly took away your seeing-eye dog, would you say, "it's unfortunate, but these things happen"?


it is true that an entire population of people with hand disabilities have been relying on a third-party app to be able to use Apple computers. There may no longer be any way for them to use Macs in the future, unless some other new full-fledged across-the-board voice dictation software becomes available for Mac users. This is a cry for help. It also means that people who truly love their Macs may be reluctantly, but necessarily driven into the arms of the Microsoft.


It was astonishing to many of us who needed to use voice dictation that there was only one game in town, and Nuance treated Mac users abysmally. Now there is no game in town, and I have to hope someone will step up to the plate and create the software that enables disabled people to use Macs.

Jan 12, 2019 11:14 PM in response to RezGuy

Thanks for quoting me... RezGuy. Your point is also well taken regarding Apple not regarding consumer feedback.

I hope that is changing... the 2013 Mac Pro was resoundingly met with criticism by professionals. They now say they are listening.

So folks, here is the link to voice your desire for Apple to takeover Dragon or at least support Nuance in bringing it back.

https://www.apple.com/feedback/macos.html


As to how long Dragon will work, who knows. Trying to make a new profile on Mojave for me was unstable. However, when I

brought my previous High Sierra Dragon profile into Mojave it became trouble free on my new iMac 2017. Given the tightening of Mac OS for privacy, sandboxing etc. the future could change anytime for Dragon. That is why I have partitioned the SSD and have High Sierra as my backup OS.

Frankly, with all the old software pieces that are 'migrated' during a system upgrade, I am afraid of anything other than a fresh install.

To those who are having trouble with Dragon, I highly recommend backup, reinitialize the drive and fresh install Mac OS to get Dragon working again. Experience has shown that when lots of apps have been installed over time, things go bad.

My Mac life changed for the better when another Mac user shared his uninstall insights.

They were...

1) Use an uninstaller like iTrash -there are several others.

2) Get EasyFind (it's free) and use it after the uninstaller to get the pieces that every uninstaller misses. This usually requires searching using the app name and the company. Be careful...

Caution... unique apps are easy to remove this way. But, if you have apps from the same company and want to return to a former blessed state... I suggest the backup route. Meaning either TimeMachine or some other software such as ChronoSync or Carbon Copy Cloner. Backup prior to new upgrades or installs is cheap insurance. Then you can return to your former state of bliss at any time.

Sorry for being wordy, just want help out.

Nov 1, 2018 1:14 PM in response to alvca

alvca wrote:


Now there is no game in town, and I have to hope someone will step up to the plate and create the software that enables disabled people to use Macs.

Of course that may happen. In the meantime, you do have the option of downgrading from Mojave to the version of macOS that worked.


Or as you say, you can switch to Windows or run Windows in Boot Camp.

Nov 1, 2018 2:20 PM in response to alvca

For now Dragon works fine in Mojave. It's as stable as it was in any OS. you might need to do some kind of a reset on your preferences but I've been using it ever since Mojave was released and it's quite stable.


Nuance say it has not been tested on Mojave but it working perfectly fine on my 2012 Mac mini.


https://macintoshhowto.com/osx/mojave-working-nicely.html

Dec 21, 2018 8:39 PM in response to alvca

I was scared to upgrade to Mac OS Mojave because of all of the information I was reading saying it was not compatible. So I put it off until tonight.


First I made a clone of my High Sierra so that if I upgraded and it didn't work I could reboot into the cloned High Sierra hard drive and use Dragon for Mac from there. Then I took the leap and downloaded/installed Mojave and much to my surprise my Dragon for Mac software is working the same as it was before on High Sierra.


I also have a disability (quadriplegic) and cannot use my hands very well and my fingers not at all so I was really bummed out about the Nuance decision to abandon this program. I'm sorry you aren't able to get yours to work because I know how frustrating that must be.


Just in case it helps here is what I am running:


Mid 2015 5K iMac with not a lot of extra programs. I hope somehow this program will find a new company to take it over and get it working again and maybe even improve it.

Dec 22, 2018 6:35 AM in response to Greg23

I didn't know Dragon for Mac was no longer being supported but I have upgraded to Mojave and it's working fine. I dictate into a digital tape recorder then transcribe it into Word for Mac. Yes, I do agree APPLE SHOULD HAVE A DICTATION APP that is equal to or superior to Dragon. Why haven't they done it? Typing isn't the wave of the future, voice commands are, so why are they behind the curve on this one?


Is it because they see coding requires typing and that's what keeps them from providing it? Suppose coding become dependent on voice commands, will they then suddenly discover the utility of voice dictation?


Come on, Apple, get with it and see the market that is being created. Do you realize how many persons with disabilities there are or people who just want to speak, not type, their documents, books, projects?


Disgusted with Apple even though I just bought one of their new MacBook Air 2018 computers, which I really like.

Dec 26, 2018 6:01 AM in response to patriciafarrell

I don't understand people saying that Mojave didn't break Dragon. For me, upgrading to Mojave instantly broke all keystroke-based commands in every context, including the DragonPad. Keystroke-based commands such as "Press the keys command-enter" no longer work anywhere. The DragonPad will no longer transfer text into most contexts when I click the "Transfer" button. The "New Paragraph" command frequently doesn't work for me. I have had to switch to Dragon under Parallels to get anything done.


I agree that Apple should bring their built-in dictation solution up to scratch. It's a very nice system, well integrated with the operating system in a way that Dragon never was. However, for me, it minimally needs the ability to make corrections, add custom vocabulary, and add complicated custom commands. I hope Apple understands that this is not a luxury for disabled users.

Dec 26, 2018 8:41 PM in response to alvca

You do know that macOS supports speech recognition? Throwing the blame game as you have will not bring many to your support. No one has forced you to upgrade to Mojave, but then Dragon works fine with Mojave. I use it quite a bit.


If you are disabled perhaps you will need to consider a Windows machine as a replacement for your iMac in order to use Dragon for the PC. Nuance has always supported their product. I have had the product ever since it was originally developed before it was sold to Nuance. Dragon is not supporting it because of a simple reason. There isn't much of a market for the Mac product to generate the profits needed support further development. They are making a business decision. You are complaining because you don't like how that decision affects you.

Dec 26, 2018 9:05 PM in response to Kappy

Unfortunately Dragon dictate is the standard in health care and other industries. It is still better than apple's own product. Not only is Dragon more accurate but it stores data locally. Siri (and the google equivalent) use servers in the USA which are not compliant with health industry standards for privacy and are subject to US law. Governments don't wish for confidential information of their citizens (such as health information) to be on servers outside of their country (I live in Australia) and which are not accredited for health information and subject to a foreign government's laws. Unfortunately, for a number of professionals this may be enough impetus to switch to Windows at the next upgrade of laptop Note: Dragon Anywhere stores data on foreign servers too (i.e the USA) and Nuance make a big point to warn people of this when marketing in non US countries.

Jan 1, 2019 12:44 PM in response to Beckmarc

I've been an APPLE person for years. Like many people with phone, iPad and iMac and I find them superb.

It's true the inbuilt dictation in Apple is inferior to Dragon for Mac.

It would be a real strength if Apple could upgrade its inbuilt system so that all of us, including those with significant disabilities, could use voice recognition easily and completely.


Apple, please listen, your customers need your help and you can do it. Do it for the New Year.

What to do about Dragon for Mac being discontinued, and not being supported on Mojave?

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