Can an Apple ID Be Corrupted and Cause Problems on New Device?

Question

Level 1

10 points

Can an Apple ID Be Corrupted and Cause Problems on New Device?

My daughter has been having performance related issues on her iPhone 7. Apps not opening, text messages disappearing, unable to send text messages and the screen freezing sporadically. She is now on her third replacement device, all iPhone 7s, and keeps having the same issue with each new device. I am thinking that the only constant is that we are restoring from the cloud with her Apple ID. Is it possible that some setting witin her Apple ID is corrupted? I have spent a lot of hours on the phone with tech support or trying to troubleshoot myself, and I’m very frustrated!

Posted on Nov 2, 2018 6:27 AM

Reply

Answer 1

Best reply

Eric Root

Level 10

684,105 points

Nov 2, 2018 1:43 PM in response to jw24fan

It is doubtful that a corrupt Apple ID is causing the problems you are describing. You might want to try doing a factory reset, but not restoring her iCloud backup to see if that helps.

Restore to Factory setting

Reply

Answer 2

jw24fan Author

Level 1

10 points

Nov 3, 2018 7:15 AM in response to Eric Root

Thank you. I understand that the corrupt ID idea sounds off the wall, but is the only constant that I can think of across the multiple devices that are all having the same issue. Thank you for your reply.

Reply

Can an Apple ID Be Corrupted and Cause Problems on New Device?

Similar questions