App Store - cannot connect to the store.

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sppss Author

Level 1

8 points

App Store - cannot connect to the store.

App store opens and I get this:

iMac, Mac OS X (10.6.8), 3GB RAM, 3TB ext Firewire/HD

Posted on Nov 2, 2018 9:58 AM

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Answer 1

sterling r

Community Specialist

Nov 3, 2018 1:31 PM in response to sppss

Hi sppss,

Thanks for using Apple Support Communities. It sounds like you’re having trouble connecting to the App Store. I’m happy to provide some steps that may help. I suggest reviewing the article below:

If you can't connect to the App Store, iTunes Store, or Apple Books - Apple Support

Should the issue persist, it may be helpful to test in safe mode and a different user account:

Use safe mode to isolate issues with your Mac - Apple Support

How to test an issue in another user account on your Mac - Apple Support

Cheers.

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Answer 2

sppss Author

Level 1

8 points

Nov 25, 2018 1:11 PM in response to sterling r

None of the above worked. It should be obvious that I have an internet connection otherwise how would I post this from my Mac. I tried using my iPhone's personal hotspot rather than my ethernet connection and I got the same message. None of my other apps on the Mac have any problem connecting to the internet and I know I'm missing a bunch of updates of OS-X.

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Answer 3

Joseph_S.

Community Specialist

Nov 27, 2018 9:30 AM in response to sppss

sppss,

Thanks for replying with those details. If you were able to try each of the applicable steps in the articles above, you’ll want to contact Apple Support for further assistance.

Take care.

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App Store - cannot connect to the store.

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