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drop down menus in Word for Mac stopped working

I am using Word for Mac version 15.25 (160817). I recently updated to OS Mojave 10.14 and since then the drop down menus in Word are not working. They were all working fine before the update. Every time I click on the drop-down arrow nothing appears.

I tried updating to a later version of word but when I run the update I get a message saying "there are no updates available for your software".

Any suggestions on how can this be fixed?

many thanks

MacBook Pro TouchBar and Touch ID, iOS 11.2

Posted on Nov 3, 2018 6:09 AM

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Posted on Dec 31, 2018 8:35 AM

I found this solution elsewhere, basically, you need to update your version of Microsoft Office, but the Microsoft Office Updater on my Mac itself needed to be updated in order to detect that there was a newer version of Office. It kept saying there are no updates, but I could see my Office version was not current. Here is the link to download the Office Updater Installer, after installing this and updating Office to the latest and greatest, I was able to get my menu button dropdowns back.


Instructions copied form https://answers.microsoft.com/en-us/msoffice/forum/all/dropdown-menu-options-not-working-on-word-excel/4e90c14d-19c5-4aed-9cde-da947cee0b8d


download a fresh copy of the current version of AutoUpdate from this link and then let it do its thing when it launches.

https://go.microsoft.com/fwlink/p/?linkid=830196

16 replies
Question marked as Best reply

Dec 31, 2018 8:35 AM in response to mrel72

I found this solution elsewhere, basically, you need to update your version of Microsoft Office, but the Microsoft Office Updater on my Mac itself needed to be updated in order to detect that there was a newer version of Office. It kept saying there are no updates, but I could see my Office version was not current. Here is the link to download the Office Updater Installer, after installing this and updating Office to the latest and greatest, I was able to get my menu button dropdowns back.


Instructions copied form https://answers.microsoft.com/en-us/msoffice/forum/all/dropdown-menu-options-not-working-on-word-excel/4e90c14d-19c5-4aed-9cde-da947cee0b8d


download a fresh copy of the current version of AutoUpdate from this link and then let it do its thing when it launches.

https://go.microsoft.com/fwlink/p/?linkid=830196

drop down menus in Word for Mac stopped working

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