Apple ID sign in problems

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Level 1

8 points

Apple ID sign in problems

i signed out of my Apple ID on my phone and am attempting to sign back in. However, in order to do anything, it is requesting that I sign in with an old Apple ID and isnt letting me change it.

Posted on Nov 4, 2018 7:01 AM

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Answer 1

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King_Penguin

Level 10

334,156 points

Nov 4, 2018 7:21 AM in response to Ndg707

By 'old Apple ID that I changed' do you mean that you've changed the account's primary email address : What to do after you change your Apple ID or password - Apple Support ?

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Answer 2

King_Penguin

Level 10

334,156 points

Nov 4, 2018 7:08 AM in response to Ndg707

What exactly are you seeing and where on the phone ? You are sure that you logged out, if you go to Settings > iTunes & App Store you are only seeing a 'sign in' button, it's not showing an id due to still being logged in ?

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Answer 3

Eric Root

Level 10

684,117 points

Nov 4, 2018 7:35 AM in response to Ndg707

Is it asking you to verify the old ID? If you are using IOS 12, I read a post a couple of days ago where someone posted they had talked to Apple Support about this and were told it is a known bug that Apple is trying to correct. If you click Cancel, does the window go away?

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