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forgot password ecrypted back up

Hello i recently backed up my old phone to my computer and now i am trying to restore the backup to my new phone. Apparently there is a password for this backup(which i dont remember doing this) now i cant back it up. Is there anything else i can do to get this back up into my new phone?

iPhone XS Max, iOS 12.1

Posted on Nov 5, 2018 9:48 AM

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Question marked as Apple recommended

If you still have the old phone you can make a new backup. See the following from About encrypted backups in iTunes - Apple Support

You can’t restore an encrypted backup without its password. With iOS 11 or later, you can make a new encrypted backup of your device by resetting the password. Here’s what to do:

  1. On your iOS device, go to Settings > General > Reset.
  2. Tap Reset All Settings and enter your iOS passcode.
  3. Follow the steps to reset your settings. This won't affect your user data or passwords, but it will reset settings like display brightness, Home screen layout, and wallpaper. It also removes your encrypted backup password.
  4. Connect your device to iTunes again and create a new encrypted backup.

You won't be able to use previous encrypted backups, but you can back up your current data using iTunes and setting a new backup password.

If you have a device with iOS 10 or earlier, you can't reset the password. In this case, try the following:

  • If someone else set up your device, ask them for the password.
  • Use an iCloud backup instead of iTunes. If you don't have an iCloud backup, you can make one.
  • Try using an older iTunes backup.

Posted on Nov 5, 2018 10:34 AM

1 reply
Question marked as Apple recommended

Nov 5, 2018 10:34 AM in response to Maria1320

If you still have the old phone you can make a new backup. See the following from About encrypted backups in iTunes - Apple Support

You can’t restore an encrypted backup without its password. With iOS 11 or later, you can make a new encrypted backup of your device by resetting the password. Here’s what to do:

  1. On your iOS device, go to Settings > General > Reset.
  2. Tap Reset All Settings and enter your iOS passcode.
  3. Follow the steps to reset your settings. This won't affect your user data or passwords, but it will reset settings like display brightness, Home screen layout, and wallpaper. It also removes your encrypted backup password.
  4. Connect your device to iTunes again and create a new encrypted backup.

You won't be able to use previous encrypted backups, but you can back up your current data using iTunes and setting a new backup password.

If you have a device with iOS 10 or earlier, you can't reset the password. In this case, try the following:

  • If someone else set up your device, ask them for the password.
  • Use an iCloud backup instead of iTunes. If you don't have an iCloud backup, you can make one.
  • Try using an older iTunes backup.

forgot password ecrypted back up

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