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how do i unlock an apple id?

I was given an iphone but the previous owners apple id will not come off the phone. i have their apple id and password but its not saying the apple id is locked. it wants me to verify identity but says "sessions timed out" every time I try to. I already called apple and they said the best i can do is request account recovery and if that doesn't work i'm basically screwed.... is there ANYTHING i can do? or should i just give the phone back?

Posted on Nov 5, 2018 9:07 PM

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Question marked as Apple recommended

Ask the previous owner to complete the steps in the 2nd part of the below article.


Activation Lock - Turn off Find My iPhone

Posted on Nov 6, 2018 6:48 AM

1 reply

how do i unlock an apple id?

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