Error -2002F

I can’t install macOS. Trying to use Recovery, but spinning globe becom an error: “ apple.com/support

-2002F”.

What should I do in this situation?

MacBook Pro (13-inch, 2017, 2 TBT3)

Posted on Nov 7, 2018 8:18 AM

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Question marked as Top-ranking reply

Posted on Nov 8, 2018 1:01 PM

In Internet Recovery, these low negative thousands error messages indicate that your provided Wi-Fi Network is inadequate in some fashion, and cannot be used (for this purpose) in its current state.


Common problems include:

Hidden Network-name

required use of a proxy server to get Internet access

required use of a login page to get Internet access

Use of a login server or certificate to get Internet access

Use of PPPoE in the Mac to get Internet access (typically only applies to DSL)

Use of Fixed IP address rather than good old DHCP

Variance of the time by more than five minutes

Failure of Router to provide workable DNS server addresses, or providing 0.0.0.0 [may produce -2002f]


If you have an Ethernet port, you may in some cases be able to move your Mac close to the Router and connect to the Router using Ethernet.


The higher the number, the more obscure the problem.


Also, make certain the Date&Time and Time Zone are correct within 5 minutes.

2 replies
Question marked as Top-ranking reply

Nov 8, 2018 1:01 PM in response to Teddy_B

In Internet Recovery, these low negative thousands error messages indicate that your provided Wi-Fi Network is inadequate in some fashion, and cannot be used (for this purpose) in its current state.


Common problems include:

Hidden Network-name

required use of a proxy server to get Internet access

required use of a login page to get Internet access

Use of a login server or certificate to get Internet access

Use of PPPoE in the Mac to get Internet access (typically only applies to DSL)

Use of Fixed IP address rather than good old DHCP

Variance of the time by more than five minutes

Failure of Router to provide workable DNS server addresses, or providing 0.0.0.0 [may produce -2002f]


If you have an Ethernet port, you may in some cases be able to move your Mac close to the Router and connect to the Router using Ethernet.


The higher the number, the more obscure the problem.


Also, make certain the Date&Time and Time Zone are correct within 5 minutes.

Nov 8, 2018 11:38 AM in response to Elfromero123

Good afternoon Elfromero123,

Welcome to the Apple Support Communities!

I understand you are trying to install macOS on your MacBook Pro. Are you updating from an earlier version of macOS? You may need to you macOS internet recovery and check the health of your hard drive with Disk Utility first.
How to update the software on your Mac
About macOS Recovery​

​If you can't start up from macOS Recovery
Newer Mac computers and some older Mac computers automatically try to start up from macOS Recovery over the Internet when unable to start up from the built-in recovery system. When that happens, you see a spinning globe instead of an Apple logo during startup. To manually start up from macOS Recovery over the Internet, press and hold Option-Command-R or Shift-Option-Command-R at startup. Learn more about these key combinations.

If you still can't start up from macOS Recovery, you might need to reinstall macOS after starting up from another disk or volume, or by using a bootable installer.

macOS Recovery over the Internet, the Reinstall macOS utility, and the Get Help Online utility all require an Internet connection. If you need to connect to a Wi-Fi network, move your pointer to the top of the screen, then choose a network from the Wi-Fi User uploaded file menu in the menu bar.

Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Error -2002F

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