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Question: Where do I find Refunds made to Apple Pay

I made a purchase from an online vendor, however, it had to be returned. I used Apple Pay to make the purchase, it did not give me the option of even showing what card was being used, but it went through just fine. When the vendor received the return they said they would refund in full. However, nothing showed up on my various credit cards and it has been some time. I reconnected the vendor and they said they would send me an invoice that showed that the transfer of the refund went through to Apple Pay.


It will be several days before I get the invoice.


In the meantime, how to I locate where this refund supposedly went. I have reviewed all my associated credit cards and nothing shows up anywhere.


Thanks!

iPhone 8, iOS 12.1, All apps updated

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If you did not make a choice, then it should have used your default card. To see what card that is, on the iPhone, go to Settings>Wallet & Apple Pay, and it is listed there. Do you have funds in your Apple Pay Cash account, or have that configured? If you look at the invoice from the purchase you made, there should be some indication on the invoice what was used to make the payment.

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Nov 7, 2018 8:35 AM in response to William C. Pegues FCSI CCS In response to William C. Pegues FCSI CCS

When you viewed your various credit cards, did you locate the card that was used for original purchase? That is the credit card that you need to check. How much time has passed since this vendor claims they made the refund? Refunds between vendors and credit cards can take up to 5-7 business days, which excludes weekends. Has that much time passed?

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Question marked as Helpful

Nov 7, 2018 8:35 AM in response to William C. Pegues FCSI CCS In response to William C. Pegues FCSI CCS

When you viewed your various credit cards, did you locate the card that was used for original purchase? That is the credit card that you need to check. How much time has passed since this vendor claims they made the refund? Refunds between vendors and credit cards can take up to 5-7 business days, which excludes weekends. Has that much time passed?

Nov 7, 2018 8:35 AM

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Nov 7, 2018 8:41 AM in response to ChrisJ4203 In response to ChrisJ4203

When I made the purchase, it did not indicate what card was being used, it just made the payment. I only have 2 cards associated with Apple Pay (I verified this in my online apple area). But I only have a total of 3 cards and have checked them all. Supposedly, this transfer took place on October 18, 2018. That is plenty of time since I just checked today.

Nov 7, 2018 8:41 AM

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Nov 7, 2018 9:14 AM in response to William C. Pegues FCSI CCS In response to William C. Pegues FCSI CCS

If you did not make a choice, then it should have used your default card. To see what card that is, on the iPhone, go to Settings>Wallet & Apple Pay, and it is listed there. Do you have funds in your Apple Pay Cash account, or have that configured? If you look at the invoice from the purchase you made, there should be some indication on the invoice what was used to make the payment.

Nov 7, 2018 9:14 AM

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Nov 7, 2018 9:35 AM in response to ChrisJ4203 In response to ChrisJ4203

Thanks for this. The problem turned out that the vendor informed me of the refund payment in Mid-October. Telling me then to look for it in 3 to 5 days. However, they made the actually refund to my account almost a month earlier. So I was not looking back far enough.


Its the only refund I have ever had where literally about the day the received the return they made the refund, then waited about a month to inform me of the refund not referencing the date it was actually made.


Thanks!!

Nov 7, 2018 9:35 AM

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Question: Where do I find Refunds made to Apple Pay