Why wont it let me turn on camera when I am on Group Facetime?

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Level 1

22 points

Why wont it let me turn on camera when I am on Group Facetime?

I joined a group facetime call with some friends and they said that they couldn’t see my face. When i went to go see if my camera was off or on, it said that it was off but the option of turning it on wasn’t there, it just remained grey. Why is that?

Posted on Nov 8, 2018 4:09 AM

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Answer 1

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Teddy_B

Community Specialist

Nov 9, 2018 9:04 AM in response to Ashcash500

Hi Ashcash500,

Welcome to Apple Support Communities. I understand that you joined a Group FaceTime call but you were unable to enable your camera during the call. I know what a great feature Group FaceTime is to use; I'd like to provide some information. Based on what you've described, it's possible that you're using a device that doesn't support Group FaceTime on video, but will for audio:

To use Group FaceTime video calls, you need an iPhone 6s or later, iPad Pro or later, iPad Air 2, or iPad Mini 4 with iOS 12.1. Earlier models of iPhone, iPad, and iPod touch that support iOS 12.1 can join Group FaceTime calls as audio participants.

Use Group FaceTime on your iPhone, iPad, and iPod touch

If you think your device meets the requirements for using video with Group FaceTime, can you let me know which model device you're using and the iOS version you have installed?

Best Regards.

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Answer 2

Ashcash500 Author

Level 1

22 points

Nov 10, 2018 10:05 AM in response to Teddy_B

That definitely makes sense, but some of my friends have the 6 as well as me.. How come their group facetime will work but not me?

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Why wont it let me turn on camera when I am on Group Facetime?

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