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How do I cancel an app?

i got an email saying my daughter purchased an app and she didn’t. It’s not on her phone and I want to cancel it. How do I do that?

iPhone 8

Posted on Nov 8, 2018 4:47 PM

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Posted on Nov 8, 2018 4:49 PM

If the only evidence of this charge is an email make certain the email is actually from Apple. Read here for how to identify legitimate Apple Emails: Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can log in to https://reportaproblem.apple.com to verify any and all charges made on your account within the last 90 days and raise an issue with them as well as request a refund.


Also read here: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


Follow the steps here to access your entire purchase history: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support

1 reply
Question marked as Best reply

Nov 8, 2018 4:49 PM in response to deana186

If the only evidence of this charge is an email make certain the email is actually from Apple. Read here for how to identify legitimate Apple Emails: Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can log in to https://reportaproblem.apple.com to verify any and all charges made on your account within the last 90 days and raise an issue with them as well as request a refund.


Also read here: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


Follow the steps here to access your entire purchase history: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support

How do I cancel an app?

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