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new debit card payment not accepted

im trying to renew my family iTunes music plan and it won't accept my new card .. its a pre-paid card , i checked the balance and money is on the card .. it still won't accept new form of payment

iMac (21.5-inch, Mid 2014), macOS High Sierra (10.13.6)

Posted on Nov 9, 2018 11:58 PM

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Posted on Nov 10, 2018 7:13 AM

It's probably being declined because it's prepaid card, try a proper card (preferably a credit card).


For a card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you are (and therefore the country which is on your iTunes account).

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Nov 10, 2018 7:13 AM in response to appleTRENT

It's probably being declined because it's prepaid card, try a proper card (preferably a credit card).


For a card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you are (and therefore the country which is on your iTunes account).

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new debit card payment not accepted

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