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how to resolve itunes error code 42110 when trying to download iphone purchases?

I've made several purchases on my iPhone. When I sync to iTunes (on a PC) - certain songs won't download & iTunes gives me a "42110 error code" alert. Ive downloaded the latest version of iTunes so I'm unsure what the problem is and how to resolve it. Even if I try to purchase the song directly from iTunes I get an error.

Posted on Nov 10, 2018 8:59 AM

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Question marked as Best reply

Posted on Nov 12, 2018 12:31 PM

Hello, 94568help!

Thanks for using Apple Support Communities, it's great to have you here. I understand that you're not able to download those purchases as expected. I'm happy to help you get this squared away.

I would recommend pulling up the following article: If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases . The specific section of the article I'm referring to is called "Remove the SC Info folder" and is also quoted below:

Remove the SC Info folder in Windows

  1. Quit iTunes.
  2. Press the Windows key on your keyboard. If your keyboard doesn't have a Windows key, press the Control (Ctrl) and Escape (Esc) keys on your keyboard.
  3. Click on the magnifying icon or search field. In the search field, enter
    %ProgramData%
    , then press Return.
  4. Show hidden files:
    Windows 10: Click View, then select "Hidden items."
    Windows 8: Click View, then click Options. On the View tab, select "Show hidden files, folders, and drives."
    Windows 7: Click Organize, then click "Folder and search options." On the View tab, select "Show hidden files, folders, and drives."
  5. Open the Apple Computer folder, then open the iTunes folder.
  6. Right-click the SC Info folder and choose Delete from the pop-up menu.
  7. Restart your computer.
  8. Open iTunes.
  9. Try to authorize your computer again. If you have multiple Apple IDs, authorize your computer for each Apple ID.
Those steps should resolve the issue!

Cheers.
1 reply
Question marked as Best reply

Nov 12, 2018 12:31 PM in response to 94568help

Hello, 94568help!

Thanks for using Apple Support Communities, it's great to have you here. I understand that you're not able to download those purchases as expected. I'm happy to help you get this squared away.

I would recommend pulling up the following article: If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases . The specific section of the article I'm referring to is called "Remove the SC Info folder" and is also quoted below:

Remove the SC Info folder in Windows

  1. Quit iTunes.
  2. Press the Windows key on your keyboard. If your keyboard doesn't have a Windows key, press the Control (Ctrl) and Escape (Esc) keys on your keyboard.
  3. Click on the magnifying icon or search field. In the search field, enter
    %ProgramData%
    , then press Return.
  4. Show hidden files:
    Windows 10: Click View, then select "Hidden items."
    Windows 8: Click View, then click Options. On the View tab, select "Show hidden files, folders, and drives."
    Windows 7: Click Organize, then click "Folder and search options." On the View tab, select "Show hidden files, folders, and drives."
  5. Open the Apple Computer folder, then open the iTunes folder.
  6. Right-click the SC Info folder and choose Delete from the pop-up menu.
  7. Restart your computer.
  8. Open iTunes.
  9. Try to authorize your computer again. If you have multiple Apple IDs, authorize your computer for each Apple ID.
Those steps should resolve the issue!

Cheers.

how to resolve itunes error code 42110 when trying to download iphone purchases?

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