Virus detected
my kids where browings on my phone and a message popped up saying a virus was decide. What should I do?
That is a scam and should be ignored.
iDevice Safari Phishing Adware Popups
- Your device does not have a virus. You can fix this as follows:
- Kill Safari by double-tapping on the Home button. Locate Safari in the taskbar, then slide the Safari mini-page upwards so it vanishes.
- Tap Settings > Safari > Clear History and Website Data. Next, locate Security section and slide the “Block Pop-Ups” switch to the On position.
- Press the Home button to return to your Home screen.
- If this doesn’t help, then reset your device. It won't delete your data. Press and hold down the On/Off button and the Home button until the display turns off and returns with the Apple logo showing.
Alternatively, follow these instructions to reset your device: Restart your iPhone, iPad, or iPod touch - Apple Support.
These are scams and should be ignored
- Identify and report phishing emails and other suspicious messages
- Annual Reminder- Watch out for email Phishing Scams
- Identifying fraudulent "phishing" email
- Beware of Browser Pop-Up Tech Support, Phishing Scams
- Phishing & Other Suspicious Emails
- Avoid phishing emails, fake 'virus' alerts, phony support calls, & other scams
- Phony "tech support" - "ransomware" popups and ... | Communities
Report phishing email to abuse@apple.com.