Caller ID for local calls showing international locations

Iphone 7, Carrier is Consumer Cellular, location Florida. When receiving a call from a local landline, the call shows up in Caller ID as from (for example) a number in Belgium. For example, calling from local area code 321-XXX-YYYY makes the call ok to the Iphone, but shows up as +32 XX XX YY YY. Since 32 is the country code of Belgium, a city in Belgium is shown below the number as the location of the caller. But the caller is physically in Florida. I have seen various iterations of this problem, and some things to check (Which I have), but no hard solution. Both the carrier and the source company of the call (voip landline, Vbuzzer) say it's the other guy's fault. Sometimes they point to the phone as the issue. Does anyone have a hard fix for this issue? Thanks In Advance !!! Dave

iPhone 7, iOS 12.1, Consumer Cellular is carrier

Posted on Nov 10, 2018 4:14 PM

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6 replies

Nov 10, 2018 4:28 PM in response to djenkins3467

I believe Consumer Cellular is a GSM carrier. So if this happened to me, the first thing I would check is Settings > Phone > Dial Assist to be certain it is "On". (You may not have such a setting - CDMA phones do not have it, as I recall.)


Next, be sure Settings > General > Language & Region is correct. It also couldn't hurt to check Settings > General > Date & Time.

Dec 30, 2018 5:03 PM in response to Ourbubble

Same problem here. Has been going on for a few months. I think it started with one of the iOS updates, perhaps the one with e-sim update.

Tmobile is my service provider.


Calls from Ontario, Canada - showing as Victoria, Australia.

Should be (613) abc-defg, but showing up as +61 3 abcd efg - Bealiba, Victoria, Australia.

Also, a local USA number shows up wrong:

Should be (315) abc-defg, but showing up as +31 5ab cd ef g - Zutphen, Gelderlan, Netherlands.


Tried a full reset, turning off data roaming when local, off/on dial assist, checked location, region, date/time.


Super annoying.


Nov 11, 2018 5:01 AM in response to sberman

Good morning and thanks for the reply. I have tried both of these and no luck, still acts the same.


I did some more troubleshooting last night and found this out. This only started when I shifted to Consumer Cellular (from ATT). I am using Vbuzzer as a home phone (VOIP) and Consumer Cellular for cell service on 2 Iphones. When someone else calls with a landline the phone shows the number as a US number and their identity correctly. So far, only when I call one of my cells from my home does it show up as +32 1X XX YY YY format, and identifies a town in Belgium as the source of the call. So I did 2 more things. I went into contacts and built the home phone contact as +321XXXYYYY directly. Now when calling, it shows up as myself (Dave), as you might expect. No Belgium location. So the phone is seeing the string of 321XXXYYYY correctly, it just appears to be interpreting the location incorrectly, because of the plus sign. So I returned the contact back to the US number without the plus sign, and this international location shows up again.


Then I had a friend who has a landline call my cell and the number appears normally. Then, I removed that persons identity from contacts completely, and it came in normally as well. At that point the Iphone didnt know who the number string was. This person was not using Vbuzzer...it was another VOIP service (Brighthouse-Spectrum I believe) This is interesting, because it says that the problem is ONLY when I use a Vbuzzer to call a Consumer Cellular Iphone. BUT this all started when I shifted cell service from ATT to CC. Very odd. So here is a summary calling from the Landline Service to the Cell Service.


Cell Service Landline Service Location Error

ATT Vbuzzer No

CC Vbuzzer Yes

CC Spectrum No


As you might expect, both Vbuzzer and CC deny that they are responsible for this. One of the responses from CC said that the phone itself is responsible for the location display of the incoming call. This does seem to make sense. But I have made the changes you suggested and everything else I could think of, and I don't believe Apple is identifying this as a problem. Everyone points to the "other guy". I am an engineer and this reminds me of the the classic joke about how a problem occurs in a generator.....the ME and EE guys stand there and just point at each other. Funny, but not really funny.


Anyway, this is where I am. It kind of smells like a phone problem, but obviously with Iphones you can't control the OS. This is the problem with the philosophy of Apple, they actually believe they know best what we want and how things should work. In most cases they are pretty close...but when there is a problem, it takes a huge effort to get them to 1. admit the error 2. fix it. Sigh.


Any further help much appreciated!

Nov 11, 2018 11:48 AM in response to djenkins3467

Let’s consider your friend with the land line who called you, had their number appear normally, and you then removed this friend from Contacts and the number still appear normal.


You then said: “At this point, the iPhone did know who the number string was.”


I don’t believe this is correct. The iPhone has quite a recollection, and uses it extensively to anticipate your behavior. You may adjust this in Settings > Siri & Search.

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Caller ID for local calls showing international locations

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