“Update Apple ID Settings” wants me to sign in to a deleted e-mail address

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Level 1

9 points

“Update Apple ID Settings” wants me to sign in to a deleted e-mail address

I‘ve been changing e-mail addresses lately, so I‘ve deleted the address my Apple ID was registered with and changed my Apple ID to another address. Suddenly the “Update Apple ID Settings” popped up in my settings, asking me to sign in again in some services. When I tap “Continue” it wants me to sign in to the old address, which is already deleted, and iForgot doesn’t even see this address as an Apple ID. I’ve tried logging out and back in my iPhone, but it didn’t help, the suggestion is still there. What can I do to fix this?

iPhone 7, iOS 11.4.1

Posted on Nov 12, 2018 2:07 PM

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Answer 1

Eric Root

Level 10

684,057 points

Nov 13, 2018 7:55 AM in response to Fenius

The only suggestion I can make is to ignore it. If you want to try to fix it, contact Apple ID Support.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

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Answer 2

Eric Root

Level 10

684,057 points

Nov 12, 2018 2:32 PM in response to Fenius

If you are using IOS 12, I read a post a couple of days ago where someone posted they had talked to Apple Support about this and were told it is a known bug that Apple is trying to correct. If you click Cancel, does the window go away?

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