Siri not working properly on macOS Mojave

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Siri not working properly on macOS Mojave

Hi there,

I have a macbook pro 2018 13" touch bar model, with macOS Mojave 14.1. When I activate Siri on pref. panel, it works as it should for a while, but then, it begins to avoid responses. If I use the "hey siri" functionality or press siri button on touchbar/menu bar/launchpad, it starts to listen, but then it lasts forever to respond and it always ends popping up the following message: "Sorry, I'm having trouble connecting to the network."

If I want to get back siri working properly, I have to disable Siri from the pref. panel, delete Siri files from ~/Library/, and restart my mac. After that, I manage to get siri's working fine for a few minutes. But then, it starts again with the "Sorry, I'm having trouble connecting to the network" message. Siri will not work until I repeat the process. And again, and again...

Any idea of what's happening?

Thanks in advance for your guidance,

Regards,

Posted on Nov 12, 2018 3:25 PM

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Answer 1

Moozito

Community Specialist

Nov 13, 2018 5:40 PM in response to Villodre

Hello Villodre,

Thanks for visiting the Apple Support Communities and asking for help with Siri. I am happy to check this out with you.

This help article talks about Siri, and due to the alert you are getting, states: How to use Siri on your Mac - Apple Support

If Siri can't connect to the network or asks you to try again in a little while, check your Internet connection.

When the issue occurs again, I recommend using Wireless Diagnostics to analyze your system. This article will help: Check for Wi-Fi issues using your Mac - Apple Support

Allow Wireless Diagnostics to check for issues, then reconnect, and see if Siri then reconnects. Thanks and have a wonderful day.

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Siri not working properly on macOS Mojave

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