BootCamp Support Doesn't Work Properly

Question

Level 1

8 points

BootCamp Support Doesn't Work Properly

I have really big problems on my BC Support app. I downloaded Microsoft Windows on Microsoft website and I'm installed Windows with no problem. After then, I can't seen the Win10 screen. The screen is always black and Have my cursor always loading. I really tried every way, but i can't fix my problem. Please help !

Tried, SMC, PRAM, NVRAM reset. I have enough space for Win10 (52 GB Free Space - 37 GB Using Win10 BC)

I have MB Pro 2017 - Mojave 10.14.1

MacBook Pro, macOS Mojave (10.14.1), MBPRO 2017

Posted on Nov 14, 2018 2:30 AM

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Answer 1

Loner T

Level 9

59,471 points

Nov 16, 2018 3:43 AM in response to arcanteus

Run BC Assistant and click on Remove/Restore. Do not use Disk Utility to remove the Windows partition. Once removed, disconnect all external storage and run a SMC and NVRAM Reset and retry BCA.

Reset NVRAM or PRAM on your Mac - Apple Support

How to reset the System Management Controller (SMC) on your Mac - Apple Support

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Answer 2

arcanteus Author

Level 1

8 points

Nov 21, 2018 7:21 AM in response to Loner T

I'm so sorry, but i can't understand.

$WinPEDriver$ (folder)

AutoUnattend.xml

BootCamp (folder)

This files I'll copy or create them on Win10 USB Boot right ?
But I just have "WindowsSupport" Files. Which one be this files ?

Should I download " Download Boot Camp Support Software 5.1.5769" ?

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Answer 3

Loner T

Level 9

59,471 points

Nov 21, 2018 4:48 PM in response to arcanteus

arcanteus wrote:

I'm so sorry, but i can't understand.

$WinPEDriver$ (folder)

AutoUnattend.xml

BootCamp (folder)

This files I'll copy or create them on Win10 USB Boot right ?
But I just have "WindowsSupport" Files. Which one be this files ?

You need to copy the three files/folders to the Win10 USB. If you only have WindowsSupport.dmg, you need to mount it and then extract the three folders from the mounted disk image, and copy them.

arcanteus wrote:

Should I download " Download Boot Camp Support Software 5.1.5769" ?

No. W10 will not work with BC5.x drivers.

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Answer 4

Loner T

Level 9

59,471 points

Dec 12, 2018 4:17 PM in response to arcanteus

Your USB is properly formatted. A 2017 does not need a USB to install Windows, but you may need it if you decide to download drivers (BC Assistant -> Action -> Download) and manually re-install them (see If some Mac features don't work when running Windows in Boot Camp - Apple Support for reference).

You should use the BC drivers for GPU, not standard WHQL drivers.

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Answer 5

arcanteus Author

Level 1

8 points

Nov 15, 2018 6:43 AM in response to Loner T

/dev/disk0 (internal):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme 121.3 GB
disk0

1: EFI EFI 314.6 MB
disk0s1

2: Apple_APFS Container disk1 84.0 GB disk0s2

3: Microsoft Basic Data BOOTCAMP 37.0 GB disk0s3

/dev/disk1 (synthesized):

#: TYPE NAME SIZE IDENTIFIER

0: APFS Container Scheme - +84.0 GB disk1

Physical Store disk0s2

1: APFS Volume Mac 76.6 GB disk1s1

2: APFS Volume Preboot 65.8 MB disk1s2

3: APFS Volume Recovery 1.0 GB disk1s3

4: APFS Volume VM 1.1 GB disk1s4

Of course !

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Answer 6

arcanteus Author

Level 1

8 points

Dec 4, 2018 10:09 AM in response to Loner T

Which options I must use for Bootable Win10 USB2 Structures ?

Partition Scheme : GPT / MBR ?

File System : NTFS / FAT32 ?

Cluster Size : 4096 bytes (Default)

Target System : BIOS or UEFI

I'm using Rufus but last tried with no bootcamp I got stuck screen error before Selecting Disc Partition area.

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Answer 7

arcanteus Author

Level 1

8 points

Dec 12, 2018 5:56 AM in response to Loner T

I installed Win10 properly but it stucks on black screen. I understood the Driver problems. I have access NTFS File System Windows 10 how can i install the drivers ?

If I plugged USB, didn't see my drivers ( Apple SSD) because the Drivers doesn't recognized.

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Answer 8

Loner T

Level 9

59,471 points

Dec 12, 2018 11:31 AM in response to arcanteus

Your internal Windows installation should be NTFS. Your external BC drivers USB should MBR/FAT. If you are not able to format it correctly, connect the USB to the Mac and post the output of

diskutil list

and we can format it correctly.

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Answer 9

arcanteus Author

Level 1

8 points

Dec 12, 2018 2:50 PM in response to Loner T

I'm taking this errors on my Intel Iris Pro 640 is this a version problem ?

https://i.hizliresim.com/r5Q1rM.jpg (Picture of error.)

/dev/disk0 (internal):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme 121.3 GB disk0

1: EFI EFI 314.6 MB disk0s1

2: Apple_APFS Container disk1 91.0 GB disk0s2

3: Microsoft Basic Data 30.0 GB disk0s3

/dev/disk1 (synthesized):

#: TYPE NAME SIZE IDENTIFIER

0: APFS Container Scheme - +91.0 GB disk1

Physical Store disk0s2

1: APFS Volume Mac 70.7 GB disk1s1

2: APFS Volume Preboot 65.8 MB disk1s2

3: APFS Volume Recovery 1.0 GB disk1s3

4: APFS Volume VM 1.1 GB disk1s4

/dev/disk2 (external, physical):

#: TYPE NAME SIZE IDENTIFIER .

0: FDisk_partition_scheme *7.9 GB disk2

1: DOS_FAT_32 WINDOWS10 7.9 GB disk2s1

disk2 is my USB FLASH

My Disc Application seems disk0s3 and have Windows NT File System (30 GB)

I think I have a issue about my GPU Drivers. It can't compatible my MacBook Pro 2017 ( Intel Irıs Plus HD 640 )

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Answer 10

Dec 13, 2018 4:18 AM in response to arcanteus

arcanteus.....Dont use Bootcamp now

Try using bootable usb installer and lets see what happens

partition your hard drive and format it with file system

create a bootable usb disk and install on the newly partitioned drive

switch operating systems using the OPTION key...

thank you

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Answer 11

arcanteus Author

Level 1

8 points

Dec 13, 2018 7:26 AM in response to Loner T

			<Name>Intel(R) HD Graphics
				<InfName>igdlh64.inf</InfName>
				<Class>Display</Class>
				<ClassGUID>{4D36E968-E325-11CE-BFC1-08002BE10318}</ClassGUID>
				<CatalogFile>igdlh.cat</CatalogFile>
				<Provider>Intel Corporation</Provider>
				<DriverVer>10/31/2013,9.17.10.3347</DriverVer>
				<ServiceBinary>igdkmd64.sys</ServiceBinary>
				<HardwareID></HardwareID>
				<isX64>yes</isX64>
			</Name>

Other;

			<Name>Intel(R) HD Graphics
				<InfName>igdlh64.inf</InfName>
				<Class>Display</Class>
				<ClassGUID>{4D36E968-E325-11CE-BFC1-08002BE10318}</ClassGUID>
				<CatalogFile>igdlh.cat</CatalogFile>
				<Provider>Intel Corporation</Provider>
				<DriverVer>04/21/2017,21.20.16.4664</DriverVer>
				<ServiceBinary>igdkmd64.sys</ServiceBinary>
				<HardwareID></HardwareID>
				<isX64>yes</isX64>
			</Name>

Driver version 10/31/2013 ? There was no product (Intel HD 640) on this date.

All my XML Settings you can check on this URL ; https://paste.ofcode.org/nsm4BAFeiH4Pus53tgN3D