Imessage and Facetime not working on Macbook Air
My Imessage and facetime is not working and will not let me login at all. How do I fix this?
User profile for user:
chris_g1
User level:
Community Specialist
Hello tiarra_davis12,
Thank you for posting in the Apple Support Communities. I see you're unable to log in to Messages and FaceTime.
Depending on what happens when you try logging in, there are a few possibilities.
Are you receiving an error about your Apple ID or password? If so, I recommend taking a look here: If you forgot your Apple ID password
On the other hand, if the issue is with connectivity or activation, these steps from the article titled If you get an error when trying to activate iMessage or FaceTime should help:
Warm regards.
Thank you for posting in the Apple Support Communities. I see you're unable to log in to Messages and FaceTime.
Depending on what happens when you try logging in, there are a few possibilities.
Are you receiving an error about your Apple ID or password? If so, I recommend taking a look here: If you forgot your Apple ID password
On the other hand, if the issue is with connectivity or activation, these steps from the article titled If you get an error when trying to activate iMessage or FaceTime should help:
I hope the information I've provided helps.When activating iMessage or FaceTime, you might see one of these messages:
- Waiting for activation
- Activation unsuccessful
- An error occurred during activation
- Could not sign in, please check your network connection
Check your device settings
- Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
- Go to Settings > General > Date & Time and make sure that your time zone is set correctly.
Turn off and restart iMessage and FaceTime
- Go to Settings > Messages and turn off iMessage.
- Go to Settings > FaceTime and turn off FaceTime.
- Restart your device.
- Turn iMessage and FaceTime back on.
Still not activated after a day?
It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
- Make sure that your device has the latest version of iOS.
- If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
- Contact Apple Support.
Warm regards.