Downloaded songs have disappeared
All my downloaded songs have disappeared from my Itunes app, my playlist names are still showing but they are empty
Get insights from experienced community members
Community members who reach Level 5 in the community can create User Tips to share knowledge about Apple products.
Check out this User Tip created by SravanKrA: Is your device Blocked, Restricted, Disabled?
Community members who reach Level 5 in the community can create User Tips to share knowledge about Apple products.
Check out this User Tip created by SravanKrA: Is your device Blocked, Restricted, Disabled?
Question marked as
Best answer
Somehow all my music has come back 🙂 YAY!
7 replies
Thanks, for some or other reason my ITunes on my laptop also disappeared, I reinstalled it but there is also nothing on there?? Is there a way of getting it back on your ITunes app on your phone?
I reinstalled the app, still nothing 😩 how do you contact Apple support other than this community. Surely it can’t just disappear, I pay for this app every month
Ok, let's retrace our steps here.
Which subscription service do you have? Apple Music or iTunes Match? If you're paying every month then it should be Apple Music.
What devices do you use iCloud Music Library with? Just one computer, or do you have an iPhone or iPad too?
Is your credit method up to date? Could Apple have had difficulty collecting payment?
Are you currently signed into your Apple ID in iTunes? (See the Account menu) Is iCloud Music Library enabled? (See Edit > Preferences > General)
You mentioned that download songs have disappeared. That normally only happens if you actively delete them, or the iTunes library gets corrupted in some fashion. In either case one would expect you to continue to see past purchase with cloud links, or your entire iCloud Music Library in the cloud if you have Apple Music or iTunes Match, as long as you're signed into the account.
You can contact iTunes - Official Apple Support or use the Contact Apple Support link that appears on every page of this site.
tt2
Question marked as
Best answer
Somehow all my music has come back 🙂 YAY!
Good news. 😎
tt2
Downloaded songs have disappeared