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I have an old 5 s, how do I reset the icloud and password?

Capacity 16 GB

version 11.4.1 ( 15G 77 )

model ME343LL/A

serial number DN***NJL

[Personal Information Edited by Host]

Posted on Nov 15, 2018 9:46 AM

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2 replies

Nov 23, 2018 1:48 PM in response to raminfromhollywood

If activation lock is enabled on the device you will need the previous Apple ID & password. Perhaps one of these articles will help:


If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support


If you are the ORIGINAL owner and have a proof-of-purchase, Apple may be able to reset the device for you. You will need to make a reservation at a Genius Bar in an Apple Store or obtain online support. Either way:

Genius Bar Reservation and Apple Support Options - Apple

I have an old 5 s, how do I reset the icloud and password?

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