Why are my Apple Music payments still happening but when I go to my music it tells me I need to start it up again and I can’t access anything even though I’m still paying for it?
Music not working
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- Check the active subscriptions for your Apple ID, to see it if mentions Apple Music there. View, change, or cancel your subscriptions - Apple Support
- In iTunes, set preferences to Show Apple Music features.
- In iTunes, set preferences to use the iCloud Music Library, if you want to work with online playlists, and sync across devices.
- The Apple Music subscription is tied to a specific Apple ID. If you log into iTunes with a different Apple ID, then it won’t recognize the Apple Music subscription.
- If you are not logged into your account at all, then it won’t recognize the subscription.
- If you visit an iTunes Store for a different region, then you are automatically logged out of your account.