Why does video disappear all the time on the camera?
Video option constantly disappears on camera and phone has to be turned off for it to come back on but then it just dissappears again.
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jeremy_v
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Community Specialist
Hello Kaki1818,
Thank you for using Apple Support Communities!
I understand from your post that the video option in the Camera app keeps disappearing and the iPhone has to be restarted for it to come back. Because the video option is a built-in feature of the Camera app, you may want to consider backing up your iPhone and reinstalling the software. The following articles will provide you with the steps to backup and reinstall the software on your iPhone:
Thank you for using Apple Support Communities!
I understand from your post that the video option in the Camera app keeps disappearing and the iPhone has to be restarted for it to come back. Because the video option is a built-in feature of the Camera app, you may want to consider backing up your iPhone and reinstalling the software. The following articles will provide you with the steps to backup and reinstall the software on your iPhone:
How to back up your iPhone, iPad, and iPod touch - Apple Support
By using the steps as listed from the following article you can reinstall the software on your iPhone:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Best Regards.Put your device in recovery mode and set it up again
- Make sure that you're using the latest version of iTunes.
- If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
- While your device is connected, force restart it with these steps, but don't release the buttons when you see the Apple logo, wait until the connect to iTunes screen appears:
- On iPhone 8 and later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the connect to iTunes screen.
- On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see connect to iTunes screen.
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the connect to iTunes screen.
- When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits the connect to iTunes screen, let the download finish, then repeat step 3.
- After the Update or Restore completes, set up your device.