User profile for user: MoonJ. MoonJ. User level: Community Specialist Nov 19, 2018 5:34 PM in response to alicemannucci Hello alicemannucci. If I'm understanding correctly, you are having trouble signing into FaceTime because your Apple ID is not recognized. I will be glad to help. Please see the following article for some steps that help out: If you can't sign in to your iMessage account or FaceTime on your Mac Cheers. Show more Less Reply Link